Senior Guest Experience Manager

Join our team as a Guest Experience Manager , where you will be at the forefront of ensuring the seamless daily operations of the Guest Experience team, including the Concierge and Bell Desk teams. You will also play a pivotal role in building and managing a new operational team within the front office environment. Align with our brand standards and exceed...

Job Overview">This role is responsible for overseeing day-to-day operations to deliver a high level of service to our guests consistently. It involves monitoring and ensuring the quality of food & beverage, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet company standards.">Oversee daily operations to ensure...

Senior Guest Service AssistantJob Overview:This position involves providing exceptional service to guests and responding promptly to their inquiries, requests, and complaints.The role requires close collaboration with the Assistant Manager and liaison with Concierge, Reception, and Front Office cashier on guests' arrivals and departures.Key...

Job Title: Senior Guest Service Assistant">As a Senior Guest Service Assistant, you will be responsible for providing excellent service to our guests and ensuring their satisfaction. You will work closely with the Assistant Manager to achieve this goal.">Key Responsibilities include:">Liaising with Concierge, Reception, and Front Office cashier regarding...

VIP Relations Director Job DescriptionCultivate and maintain strong relationships with high-profile guests, celebrities, and loyal patrons to enhance their overall experience.Key Responsibilities:Provide exceptional service and personalized attention to VIP guests. Anticipate guest preferences and ensure customized experiences tailored to their needs. ...

Overview Senior Guest Experience Officer (Contact Centre)Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve,...

Senior Room Attendant The Senior Room Attendant is a pivotal figure responsible for ensuring the immaculate upkeep and cleanliness of guest rooms and corridors, presenting a welcoming environment. Key responsibilities include: Guest Room Maintenance Effective Communication Room Preparation Cleaning and Sanitation Trolley Management Scheduled...

Senior Room Attendant The Senior Room Attendant is a pivotal figure responsible for ensuring the immaculate upkeep and cleanliness of guest rooms and corridors, presenting a welcoming environment. Key responsibilities include: Guest Room Maintenance Effective Communication Room Preparation Cleaning and Sanitation Trolley Management Scheduled...

Guest Experience ManagerThe role of Guest Experience Manager involves overseeing the entire guest journey from pre-arrival to post-departure. This requires a seamless delivery of service experience throughout the lobby operation.Key ResponsibilitiesDeliver Exceptional Guest Experiences: The Guest Experience Manager is responsible for delivering exceptional...

Job OverviewAs Assistant Manager, Concierge, you will be a service ambassador and trusted leader responsible for guiding a high-performing team to deliver exceptional guest experiences. Your presence will define the guest experience, ensuring seamless interactions are personal, thoughtful, and unforgettable.Key Responsibilities:Deliver prompt, personalized...