Associate Customer Success Manager

4 days ago


Singapore DoiT Full time

Associate Customer Success Manager - Thai Speaking
Join to apply for the
Associate Customer Success Manager - Thai Speaking
role at
DoiT
Location: Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in
Singapore .
Who We Are
DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.
The Opportunity
We are a team of Customer Success professionals who are skilled at working with customers and internal DoiT teams to solve challenging problems. We are committed to personal development and enjoy sharing our knowledge and experience. We work hands-on, side-by-side with our customers to educate, mentor, advise, and solve problems to make sure they are getting the most out of what our product and team have to offer.
We are looking for an Associate Customer Success Manager to own a portfolio of customer accounts, operating as a partner and customer journey orchestrator for a high-volume portfolio of DoiT customers. The ideal candidate is a highly self-motivated and goal-oriented individual who is eager to leverage best-in-class Customer Success tooling and data-driven insights to promote retention through customer-realized value. This role is ideal for a CSM who is interested in operating at the intersection of cloud technology, financial operations, and customer impact.
Responsibilities
Own a portfolio of accounts, leveraging automated playbooks and workflows to help customers achieve value through all phases of the customer journey, including onboarding, adoption, value realization, renewal, and expansion
Deliver one-to-many customer training and education sessions on the DoiT console. Host one-to-many office hours for customer Q&A
Use customer insights surfaced through our Customer Success tooling to analyze customer sentiment and propensity for growth. Identify strategic customers for



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