Customer Success

6 days ago

Singapore MEMOVE PTE. LTD. Full time

**Job Title: Customer Success & Growth Associate**:
**Salary**:$2,500/month
- Performance-based bonuses may be offered after probation. _

**About Us**:
MeMove is a for-profit social enterprise on a mission to make mobility and income opportunities more accessible for all.

We empower low-income individuals with affordable financing for e-bikes and mobility solutions, helping them earn better and live more independently.

**Your Role: Customer Success & Growth Associate**:
This is a people-first role at the heart of our business. You’ll support customers across the full journey. From first enquiry to long-term support, helping them find the right mobility solution and guiding them through every step.

You’ll gain experience in customer relationship management, business development, digital communication, and service operations, all within a startup setting.

**What You’ll Do**:
**Customer Engagement & Onboarding**:

- Respond to enquiries on WhatsApp, Carousell, and other platforms
- Schedule test rides and showroom visits
- Recommend suitable products or subscription plans tailored to each customer’s needs

**Showroom Support & Delivery Coordination**:

- Host customer appointments at our Aljunied showroom
- Prepare and hand over devices (including basic checks and setup)
- Handle device returns or exchanges smoothly and professionally

**Relationship & Service Management**:

- Be the customer’s main point of contact after sale
- Coordinate solutions for servicing, repairs, or account support
- Work with internal teams to ensure smooth follow-through
- Build lasting relationships that lead to trust, retention, and referrals

**Who We’re Looking For**:
We welcome fresh graduates who want to build real-world business skills while contributing to meaningful impact. No experience needed, we’ll guide you. You just need the right mindset.

You’re likely a good fit if you:

- Communicate confidently in both English and Mandarin (to assist a wide range of customers)
- Enjoy helping people and making things smoother for others
- Are friendly, professional, and comfortable speaking with all walks of life
- Are tech-comfortable (e.g. WhatsApp, Google Sheets, online forms)
- Can work independently and within a team
- Are open to working some weekends or public holidays when needed (off-days provided)

**Why Join Us?**:

- Monthly salary of $2,500
- 7 days of annual leave with flexible time-off arrangements
- Potential performance bonuses (after probation)
- A tight-knit, supportive team culture
- A unique chance to contribute to real social impact while gaining multii disciplinary business experience
- Workplace is 1-min walk from Aljunied MRT

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