Customer Success

1 week ago


Singapore Wiz Holdings Pte Ltd Full time

Own the ultimate responsibility for the customer’s on-boarding, adoption, satisfaction and advocacy across a portfolio of customers
- Develop a trusted advisor relationship with customer stakeholders, executive sponsors and partners to drive solution adoption to ensure they are leveraging the solution to achieve full business value
- Develop a comprehensive understanding of typical business challenges faced by customers to appropriately address their needs
- Analyse client’s data to improve client’s experience and project profitability
- Develop and maintain an intimate and updated understanding of WIZ solutions, features, roadmap, limitations, and best practices
- Ensure Client usage satisfaction, work to resolve any client dissatisfaction and expand utilization
- Evaluate and improve platform tutorials and other internal communication infrastructure
- Mediate between client’s expectation and product gap, manage expectations
- Review client requests, complaints and concerns and seek to improve all aspects of the client experience with the company
- Minimize client dropout rate and encourage renewal rate, upsell and cross-sell
- Provide valuable feedback from clients to improve product/platform design and product/platform development
- Provide insights to our AI CX team regarding client success factors that can be influenced during bot building

**Qualifications and Skills Requirement**
- Bachelor’s degree in relevant field
- Minimum 5 years of experience from commercial software companies/vendors
- Knowledge of best practices in client success processes
- Proven ability to manage multiple enterprise clients simultaneously (learning and configuring their software/solutions, training clients and resolving client issues)



  • Singapore DENODO Full time

    DENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...

  • Customer Success Lead

    2 weeks ago


    Singapore ENGAGEROCKET PTE. LTD. Full time

    Customer Success Lead will report to a Co-founder and you will be responsible for building and maintaining a strong Customer Success team. You will need to make sure your team builds relationships with key customer stakeholders, acting as an escalation point for issues that impact their success and responding to retention risks and opportunities. As Lead,...


  • Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time

    **JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...


  • Singapore Clarivate Full time

    Information Blurb The Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software...


  • Singapore Finastra Full time

    **Who are we?**: **What will you contribute?** We are seeking a dynamic and results-driven Customer Success Executive, as part of our Sales and Customer Success organization. The Treasury and Capital Markets Business Unit has some of the biggest and most complex financial services organizations in the world and ensuring we have mutually beneficial is...


  • Singapore CLIXER+ PTE. LTD. Full time

    **About Us** **Our Culture** At Clixer, we drive change. Our culture is a vibrant blend of passion, creativity, and a relentless pursuit of excellence. Every team member is empowered to challenge the status quo and contribute to our collective success. **Who You Are** You are a strategic leader who understands that true customer success is not just about...


  • Singapore INTRALINKS ASIA PACIFIC PTE. LTD. Full time

    **About the Company** Intralinks is a leading, global technology provider of inter-enterprise content management and collaboration solutions. Through innovative Software-as-a-Service solutions, Intralinks solutions are designed to enable the exchange, control, and management of information between organizations securely and compliantly when working through...


  • Singapore Portcast Full time

    Portcast is a venture-backed Singapore-based startup that develops predictive supply chain technology for the logistics industry. We are focused on building the next-gen logistics operating system to predict how cargo moves across the world and enable data-driven supply chain planning. Backed by major investors in the tech industry, we believe that the...


  • Singapore CLIWANT PTE. LTD. Full time

    **About Us**: We are a OpenAI winning SaaS company passionate about delivering cutting-edge solutions to our clients. As a Customer Success Intern, you will be at the forefront of engaging with our customers, ensuring they have the best possible experience while supporting our sales and customer success efforts. If you are eager to learn, tech-savvy, and...


  • Singapore Zendesk Full time

    Job Description **Location: Singapore** **Focus: SEA, GCR, Korea | Mid/High Touch Experience** Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical...