Customer Success Associates

1 week ago


Singapore JANKOSOFT PTE. LTD. Full time

What we are looking for:
**Responsibilities:
- Provide first level user support to our client.
- Onboard any new partners and provide solutions to customers with step-by-step guidance in the usage of the products and to resolve any user journey relating to the usage of the products.
- Escalate unresolved queries to the next level of support.
- Follow up with customer to provide feedback and resolve problems through to resolution.
- Ensure proper recording, documentation and closure of calls, if any.
- Act as the voice of end-consumers to provide an excellent customer journey.
- Provide recommendations for improvement for Customer Success and Customer Engagement.
- Extensive experience of managing customer service teams.

**The Successful Applicant**
- Min 2 Year of experience in IT-related support or Customer Service is a plus
- Customer success oriented
- Fluent in conversing in English, Chinese and Malay
- Diploma graduate or above

**Others**
- 5-day Work Week.
- Leave and Medical Benefits after probation
- Job security (Permanent Full-Time positions)
- Great community of friends and colleagues



  • Singapore Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...


  • Singapore ELITEZ & ASSOCIATES PTE. LTD. Full time

    **Responsibilities**: - Respond to requests for support raised in the Inhouse Customer Portal - Describe the features of the software and assist customers to get the most out of the platform - To ensure customer deployments are running smoothly and efficiently - Liaison between the development team and customers when issues arise - Support the Cyber...


  • Singapore GRX Full time

    **Overview** We’re looking for a dedicated **Customer Success Associate** to ensure clients achieve their goals and have a seamless experience. Perfect for someone who enjoys problem-solving, relationship-building and supporting clients throughout their journey. **Responsibilities** - Serve as the primary point of contact for client inquiries - Assist...

  • Customer Success

    7 days ago


    Singapore MEMOVE PTE. LTD. Full time

    **Job Title: Customer Success & Growth Associate**: **Salary**:$2,500/month - Performance-based bonuses may be offered after probation. _ **About Us**: MeMove is a for-profit social enterprise on a mission to make mobility and income opportunities more accessible for all. We empower low-income individuals with affordable financing for e-bikes and mobility...


  • Singapore DoiT Full time

    Associate Customer Success Manager - Thai Speaking Join to apply for the Associate Customer Success Manager - Thai Speaking role at DoiT Location: Our Associate Customer Success Manager will be an integral part of our global Customer and Product Success team. This role is based remotely in Singapore . Who We Are DoiT is a global technology company that works...


  • Singapore inline Apps Full time

    **About the Job** We are seeking a Customer Success Associate who will play a key role in supporting our Customer Success Managers (CSMs) and delivering exceptional service to our clients. In this role, you will assist CSMs with their daily workflows, ensuring they can provide an enhanced experience to our customers. This position offers direct exposure to...


  • Singapore Datadog Full time

    As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive experience for a high volume...


  • Singapore essensys Full time

    essensys is one of the fastest growing global proptech firms moving rapidly into our next stage of hypergrowth. Established in London in 2006, essensys was created to solve the complex operational, everyday challenges for flexible workspaces, the largest growing segment in the commercial office market. We believe the office environment of the past is no...


  • Singapore HOME & HEALTH DISTRIBUTORS (PTE. LTD.) Full time

    **Company overview** Home & Health Distributors is a leading importer and distributor of New Zealand products in Singapore. We focus on 100% natural products made by companies that are environmentally sustainable and socially responsible. Our customers include chain supermarkets, online retailers, café/restaurants, gourmet grocers, etc. Our exclusive...


  • Singapore Home & Health Distributors Full time

    Company overview Home & Health Distributors is a leading importer and distributor of New Zealand products in Singapore. We focus on 100% natural products made by companies that are environmentally sustainable and socially responsible. Our customers include chain supermarkets, online retailers, café/restaurants, gourmet grocers, etc. Our exclusive brands are...