Customer Success Associate

Want to be a part of Asia Pacific & Japan's (APJ) fastest growing data centre business?

AirTrunk is an APJ technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in Western Sydney and Melbourne in 2017, we set our eyes on rapid expansion across the region. Since then, we launched in Singapore, Hong Kong, Sydney North and Japan, and announced plans for our second Western Sydney & Tokyo data centre. With backing from our investors including Macquarie Group, this is just the beginning

Join us at AirTrunk, where the cloud meets the ground.

**A Snapshot**:
As the Customer Success Associate, you will be part of AirTrunk's centralised customer engagement function, reporting directly to the Head of Customer Success (based in our Singapore HQ). You will work closely with the rest of the marketing and other regional teams, making your mark in a number of ways:

- You will play a key role in implementing the customer success strategy to drive AirTrunk business growth
- You will track customer demand and organise customer information to support internal reporting
- You will be a customer champion, going above and beyond to support customer satisfaction and success

**Your Day to Day**:

- Tracking the opportunity pipeline and data centre capacity across AirTrunk's global portfolio in the CRM
- Supporting the team for new customer opportunities, providing customer-centric solutions, and aligning with AirTrunk's commercial goals
- Designing and developing presentations; within AirTrunk brand guidelines; for both customers and internal reporting
- Collaborating with various internal teams on RFPs, coordinating workstreams from customer pursuits through to contract signing
- Supporting customer satisfaction measurement and reporting including customer-led supplier reviews
- Organising customer intelligence to inform and support internal strategies
- Partnering with a range of internal stakeholders including technology, commercial, development, legal, finance, service delivery and other teams supporting the customer journey
- Collaborating closely with the marketing and communications team to enhance AirTrunk's reputation through communications with new and existing customers

**Requirements**:

- You have 1-2 years of experience in supporting business development, account management, consultancy in the APJ region.
- You can build trusted relationships internally and externally at all levels and across cultures.
- You are highly organised, plan ahead, deliver high quality work and are able to coordinate project workstreams across various company functions
- You thrive in a fast-paced environment and are flexible and resilient in the face of change.
- You excel at distilling complex information into clear, concise, and easy to understand messaging and action plans.
- Ideally you are bilingual in both English and Chinese (you may be communicating with Chinese clients)
- You are highly proficient in Microsoft Office, including PowerPoint, Excel and Word
- Ideally, you have experience with CRM and data visualisation tools such as Salesforce, ServiceNow, PowerBI, or other business development tools
- Technology, data centre or cloud infrastructure industry experience is an advantage

**The AirTrunk Culture**:
The pace of our industry means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We've created a flexible and safe working environment where everyone feels welcome, heard, and equal regardless of age, disability, gender, gender expression, marital or parental status, race, colour, religion or belief, national origin, sexual orientation or veteran status.

With a range of exciting employee benefits for you to choose from, we'll help you stay positively charged in both your work and life.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organization location. AirTrunk is not responsible for any fees related to unsolicited resumes.