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Customer Relations Admin Officer

2 weeks ago

Singapore This is an IT support group Full time

Team:
Business Development Centre (BDC)
Job description:
Responsible for inputting, updating, and verifying data in databases or information systems. Ensure data accuracy and integrity, supporting efficient data management within organizations.
Manage VIP and selected call list, including regular updates and ensuring relevant status is updated in the respective CRM and Dealer Management System.
Assist in the preparation of outbound call lists for call agents' use.
Maintain and update database documentation, including data standards, procedures, and definitions for data elements and tables in the company.
Make outgoing calls (e.g., NPS, Onboarding, MRS servicing calls) to customers and ensure timely follow-up, in addition to compiling and tracking reports.
Answer or make calls to customers to learn about and address their needs, complaints, or other issues with products and/or services.
Raise and follow up on service tickets for system issues or enhancements and user access/permissions.
Follow up on technical case tickets raised to support process owners managing projects.
Prepare invoices and receive orders in SAP Concur and Coupa systems.
Tabulate sales incentives and consolidate sales performance reports.
Assist with ad-hoc initiatives/tasks as required.
Requirements:
Minimum Higher NITEC/Diploma in any field.
Proficiency in
MS Office
(SharePoint, Word, Excel, PowerPoint).
Customer-centric with good communication and interpersonal skills.
Detail-oriented and meticulous; Mandarin speaking preferred.
Comfortable with routine administrative tasks, meticulous, and strong follow-up.
Ensure sensitive information is handled with discretion and in compliance with confidentiality policies and company regulations.
Self-motivated, proactive, and able to work both independently and as part of a team.
Prior customer service experience in a call center environment will be an added advantage.
Comfortable with taking on new challenges and supporting various departments as needed.
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