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Customer Success Manager, Commercial

2 weeks ago

Singapore Sayari Full time

POSITION DESCRIPTION
The Customer Success Managers (CSM) help Sayari's existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our customer fully realises a return on their investment in Sayari products by understanding our clients' priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimise churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients' organisations through user adoption of Sayari's suite of solutions, the CSM creates the conditions for optimal product value realisation and renewal.
JOB RESPONSIBILITIES
Help Sayari's existing clients effectively leverage Sayari solutions
Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari's commercial clients
Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their goals and priorities
Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and EngineeringCoordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari's customer-stakeholder relationships
Ability to travel up to 15% within the APAC region
REQUIRED SKILLS AND EXPERIENCE
3-7 years of experience working in Customer Success, solutions or product role, preferably with a SaaS company
Ideally with data, analytics, or business intelligence product offerings
Facilitating customer meetings and presentations to establish trusted advisor relationshipsHaving worked across European customers
Foundation of data literacy and interest in building analytic capabilities
Interest in commercial risk intelligence, supply chain, regulation tech, and open-source data
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