
Customer Success Manager
1 week ago
Diversity and Inclusion
- Career progression
**About Our Client**:
Global Oil & Gas industry.
- Responsible for Customer Success locally by acting as the key interface to customers for:
- Invoicing & billing: provide first point of contact for query resolution with respect to invoices & billing; follow up on customer statement of accounts and overdue in coordination with Finance / Accounts Receivable Manager
- Commercial: identify opportunities to up-sell existing customers and pass leads to relevant sales staff
- Technical: provide 1st point of contact for in-bound queries from customers experiencing technical difficulties and notify customers of upcoming planned maintenance
- Ensure the highest level of standards through communications and awareness sessions
- Record, gather information and analyze customer feedback or complaints in order to provide actionable "Voice of the Customer" data to relevant internal teams
- Interface closely with finance, operations, O&M, and sales organizations to ensure smooth internal communication and processes
- Participate in the maintenance of customer accounts in CRM (Salesforce) and other relevant tools
- Assist in the processes streamlining through digitalization
- Build and manage a team of Customer Success Executives on mid to long term
**The Successful Applicant**:
- Degree in business, marketing or related disciplines
- 10-year in managing B2B customers
- Skilled at building positive relationships with customers, especially at the Executive level
- Team management
- Proactive, problem solver, empathetic, team player
**What's on Offer**:
- Career Progression
- Health care and staff Benefits
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