Senior Manager, Customer Success

1 week ago

Singapore GFTN SERVICES PTE. LTD. Full time

The Global Finance & Technology Network (GFTN) is a not-for-profit organisation established by the Monetary Authority of Singapore (MAS) in 2024. Its mission is to harness technology and foster innovation to build more efficient, resilient, and inclusive financial ecosystems through global partnerships. GFTN organises convening forums, provides advisory services on innovation ecosystems, offers access to transformative digital platforms, and invests in technology start-ups with growth potential and a positive social impact through its venture fund.

We are looking for a motivated, organised individual to join the Customer Success team and be an important part of GFTN’s commercial process.

As a Senior Manager, Customer Success, you will be responsible for driving commercial opportunities in the regional markets and closing them along with the Head of Customer Success. For established GFTN products such as the Singapore FinTech Festival and Point Zero Forum, you will be looked upon to expand the relationships with existing customers and warm prospects.

**Key Responsibilities**:

- Successfully achieving specified personal revenue and team targets through pitching of commercial sponsorship across GFTN's suite of products
- Managing an existing selection of key global accounts.
- Building of commercial value propositions across GFTN's suite of products, and pitching them to senior leaders in the industry.
- Account-manage new businesses through their first GFTN cycle to ensure a positive experience and provide resolution advice where necessary, working with other business functions (e.g. Marketing, Operations)
- Maintain the sales pipeline process and data quality through the use of Hubspot (CRM system)
- Effectively and professionally manage outgoing calls and meetings, both by phone and face-to-face, that uncover customer needs.
- Collaborate and work closely with the GFTN Global content and strategy team in order to build strong product propositions.
- Collaborate and work closely with the marketing team to develop targeted campaigns which could drive commercial opportunities.
- Keep up to date with the industry through attending industry events, research and industry conversations.
- Be an active member of Team GFTN by sharing customer learnings.
- Develop internal relationships to exceed customer expectations and provide support to the team.

**Qualifications**:

- Bachelor’s degree or equivalent in marketing, business, or related field
- Minimum 6 years’ experience working in Sales, Business Development or Commercial roles.
- Is a self-starter, forward-thinking, and resourceful
- Great attention to detail, able to connect the commercial propositions of a business in a dynamic and fast-paced environment
- Experience in CRM systems such as Hubspot would be an advantage
- Good command of written and spoken English in a business context.
- Experience in FinTech, interest in financial sector regulations and sectoral innovations would be an advantage

Share your profile and contact details and if there’s a fit we will be in touch. As we receive a lot of interest it’s not always possible to reply to everyone. If you don’t hear from us within 30 days we wish you all the best in your search.

Visit our website to learn more about GFTN.

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