Senior Manager, Customer Success

Overview
PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.
We are seeking a highly motivated and experienced Senior Manager, Customer Success to lead part of the APAC Customer Success team. As a Senior Manager, Customer Success, you will be responsible for ensuring the success of our customers by overseeing adoption, value realization, and renewals. You will work closely with our sales, marketing, and product teams to develop and execute strategies that improve customer satisfaction to drive expansion and advocacy.
Responsibilities
Lead and mentor a team of Customer Success Manager, ensuring they have the necessary tools, resources, and training to achieve their goals;
Develop and implement strategies to improve customer satisfaction, retention, and growth;
Collaborate with sales and marketing teams to identify opportunities to upsell and cross-sell to existing customers;
Develop and manage customer success metrics and KPIs to measure team performance and effectiveness;
Monitor customer feedback and work with product teams to identify and prioritize feature requests and improvements;
Serve as a customer advocate and liaison between customers and internal teams;
Develop and maintain strong relationships with key customers to ensure their continued success and loyalty;
Qualifications
Bachelor's degree in Business Administration, Marketing, or a related field;
5+ years of experience in customer success or a related field;
2+ years of experience in a leadership or management role;
Strong communication, interpersonal, and problem-solving skills;
Experience working with key software solutions, such as Salesforce, Gainsight, and marketing applications;
Ability to work independently and as part of a team in a fast-paced, dynamic environment;
We value candidates who
Use AI tools to enhance efficiency and creativity, applying them to automate tasks, generate insights, or improve day-to-day decision-making.
Stay curious and open to new technologies, regularly exploring AI-driven solutions to elevate team performance and customer impact.
Demonstrate a growth mindset, experimenting with AI capabilities—from content generation to predictive analytics—to fuel continuous innovation in their role.
AI Literacy:
Demonstrates a solid understanding of core AI concepts, terminology, and practical applications. Effectively leverages AI tools to enhance productivity, insights, and decision-making, while adhering to ethical standards and best practices.
Prompt Engineering:
Skilled at crafting clear, structured, and effective prompts to optimize the quality, relevance, and utility of AI-generated outputs.
Agentic AI:
Understands the role of autonomous agents in streamlining workflows and automating end-to-end tasks. Able to build, utilize, or manage agentic AI systems and integrate them into business processes.
Why PROS?
This is a unique opportunity to join the market leading company that has not only has 30+ years of proven success but also has a significantly under penetrated opportunity in a $30B addressable market.
PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won't stop until we've delivered on our promises. We're committed to the success of our customers. That's why we think harder and dream bigger – so our customers can go even further than they ever imagined possible.
Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.
Referrals increase your chances of interviewing at PROS by 2x
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