Customer Success Manager

2 weeks ago

Singapore FCS Careers Pte Ltd Full time

**About the Company**

Our Client is a global provider of managed network services.

**Responsibilities**:
We’re looking for a proactive and business-savvy **Customer Success Manager** to be responsible for the operational and customer success management of high-value customer accounts.
- Understand customers’ strategies and long-term plans in order to identify opportunities;
- Work with sales team to support solution design aligned with customers’ strategy;
- Lead customer account onboarding with project team, including scheduling training and workshops;
- Grow and develop assigned customer accounts to increase commercial value;
- Lead customer renewals and increase retention by managing cancellation requests;
- Develop customer strategies based on their industry and business direction;
- Provide up-to-date communications to customers about services and products;
- Conduct timely reviews for customer accounts, as well as drive service improvement and remediation where necessary;
- Obtain testimonials and case studies, and identify ways to improve customer perception of the company’s products and services.

**Requirements**:
***:

- Tertiary education in any discipline;
- At least 3 to 5 years of experience in a similar customer-facing role;
- Strong interpersonal skills, with the ability to work well across functions and organisational levels;
- Process-orientation and drive for continuous improvement;
- Proactive mindset, with ability to think out of the box;
- Ability to work independently and also in a cross-functional team;
- Excellent communication skills, both written and spoken;
- Prior experience in a similar industry would be an advantage.

***:
**Employment Details**:
***:

- Attractive remuneration and benefits;
- Multicultural and dynamic work environment.

***:
**Get in touch with us**:
If you’d like to explore this opportunity, please reach out to **Nafeesa Ashraff (Regn No.** **R22106812)** **for a confidential discussion.

**FCS CAREERS PTE LTD (EA 94C4359)**Customer Success

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