Customer Success Manager
5 days ago
Job Description: Customer Success Manager at Gradiant AI Gradiant AI is our digital solutions business unit, providing proprietary digital solutions that leverage AI/ML algorithms to optimize treatment processes. Our key product, SmartOps, is an integrated digital platform for asset performance management, plant performance optimization, asset management, and remote monitoring & control. This Customer Success Manager role is within the Gradiant AI department, part of the Commercial team. The role involves building strong, long-term relationships with customers, supporting their transition from sales prospects to active users of our products. The ideal candidate possesses strong technical knowledge of treatment processes and digital solutions to design and deliver tailored solutions. The manager will collaborate closely with sales and project delivery teams to expand customer accounts, enhance retention, and ensure successful project execution. The position offers a hybrid working environment and may involve interfacing with international colleagues across different time zones. Key Responsibilities: Develop and maintain close relationships with customers throughout sales, project delivery, and support phases. Gain a comprehensive understanding of Gradiant AI's products, including capabilities, features, and limitations, from a customer perspective. Collaborate with sales and commercial teams to generate leads, nurture prospects, and close deals. Conduct product demonstrations, technical presentations, and training sessions. Understand customer challenges deeply and coordinate with application engineers, software engineers, and project managers to propose tailored solutions. Assist in preparing proposals and contracts with support from project managers and engineering teams. Facilitate customer onboarding and ensure smooth transition from sales to project delivery, clearly understanding customer requirements. Work closely with customers and project teams to ensure successful product adoption. Support project discussions, review outputs, and oversee reports. Mentor team members and share domain knowledge related to water and wastewater treatment. Maintain strong relationships with customers, provide ongoing support, and identify upsell opportunities. Act as an industry thought leader by engaging in industry events and securing speaking opportunities. Provide strategic insights for product development, business, and marketing strategies. Secure strategic partnerships to support sales and project activities. Minimum Requirements: Bachelor's or higher degree in Chemical, Mechanical, Electrical, Industrial, or Systems Engineering, or relevant fields. Over 10 years of industry experience. Strong knowledge of water and wastewater treatment processes. Knowledge of digital solutions in the water industry. Understanding of key digital concepts. Excellent communication, organizational, and presentation skills. Experience in technical sales or sales support within the water industry is preferred. Experience in project delivery in the water industry is preferred. Proven ability to build and maintain customer relationships. Skills in negotiation, problem-solving, active listening, mentoring, and empathy. Entrepreneurial mindset, agility, and adaptability to change. Experience with Teams, Salesforce, JIRA is advantageous. Note: Aquaspe complies with Swiss law and the Swiss Data Protection Act. #J-18808-Ljbffr
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Customer Success Manager, Customer Success
2 days ago
Singapore DENODO Full timeDENODO **Job Description**: The Denodo Customer Success Manager will act as the main interface point with customers and partners to ensure customer’s success using data virtualization in an enterprise environment. Responsible for supervising a group of customers from the business and technical side. This involves maintaining and developing customer...
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Customer Success Manager
1 week ago
Singapore ONEOCEAN MARITIME SOLUTIONS PTE. LTD. Full time**JOB SCOPE Customer Success is vital to our long-term profitability. We will not be successful unless our customers are receiving considerable value from our service and continue to purchase on a recurring basis. As such, we need a team of Managers with the sole objective of ensuring success for our customers. The Customer Success Manager owns the...
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Manager, Customer Success
3 days ago
Singapore Clarivate Full timeInformation Blurb The Manager of Customer Success drives overall customer satisfaction and retention for the Academia & Government organization for Ex Libris Library Software customers that form part of Clarivate. The Manager will lead the team of Customer Success Managers responsible for ensuring customers achieve value with their Library Software...
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Customer Success Manager
1 week ago
Singapore Glassbox Full timeSingapore - Customer Success - Full-time - Intermediate Glassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth...
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Customer Success Manager
7 days ago
Singapore PROS TECHNOLOGY (SG) PTE. LTD. Full time**Performance of Duties** 1.1 The Employee shall serve the Company as **Customer Success Manager**or such other role as the Company may require from time to time having regard to the needs of the business and the Employee’s skills, qualifications, and experience. 1.2 The Employee shall perform the following duties, including but not limited to: - Manage...
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Customer Success Manager
5 days ago
Singapore EngageRocket Full timeCustomer Success Manager at EngageRocket Drive meaningful change in workplaces through data-driven insights: At EngageRocket , we help organisations create great workplaces with exceptional leaders by enabling continuous employee listening and actionable insights. We're looking for a Customer Success Manager (CSM)with strong project management experience who...
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Customer Success Manager
2 weeks ago
Singapore X0PA AI Full timeJoin to apply for the Customer Success Manager role at X0PA AI Join to apply for the Customer Success Manager role at X0PA AI X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of...
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Customer Success Manager
5 days ago
Singapore TRSS Full timeThe Customer Success Manager is responsible for building and nurturing long-term relationships with customers in Asia to drive engagement, adoption, and satisfaction with our solutions. About the Role In this opportunity as a Customer Success Manager, you will: Cultivate and sustain strong relationships with customer
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Customer Success Manager
5 days ago
Singapore BITDEFENDER APAC PTE. LTD. Full time**Bitdefender** **About the Role**: Bitdefender, the technology leader in the security software industry, is seeking for a Customer Success Manager for the SEA/ANZ market to join it’s rapidly growing the Global CSM Team. The CSM at Bitdefender plays a pivotal non-commercial role centered on maximizing customer satisfaction, retention, and growth. Acting...
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Customer Success Manager
1 week ago
Singapore Glassbox Ltd. Full timeGlassbox is looking for a Customer Success Manager to join our Global Customer Success team in Singapore. We are Glassbox, a world leader in digital experience analytics, on a mission to deliver frictionless digital journeys to brands and their customers all over the world. We are a hyper-growth scale-up that has most recently acquired a strong player in the...
