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Client Support Professional

2 weeks ago

Singapore beBeeCustomer Full time
Job Title: Client Support Professional
About the Role:
We are seeking a diligent and detail-oriented Client Support Professional to join our team. In this role, you will be responsible for providing excellent customer service, handling inquiries, and resolving issues in a timely manner.
Key Responsibilities:
  • Promptly follow up and respond to customer inquiries, answer questions and handle issues properly.
  • Record customer complaints and suggestions, calm customers, track progress, feedback results, and handle some complaint-related matters as a company representative.
  • Communicate with relevant departments and coordinate resources to solve customer problems.
  • Participate in team training meetings and assist in optimizing customer service processes.
Requirements:
Experience:
Priority is given to those with customer service internship/work experience; preference for experience in handling small claims court cases; majors in Law or Administration preferred.
Skills:
Proficient in office software.
Personal Qualities:
Good communication skills and service awareness, able to handle customer needs patiently. Meticulous, responsible, able to work under pressure, and with good teamwork spirit.