Senior Client Support Professional

2 weeks ago

Singapore beBeeCustomer Full time $3,000 - $5,000
Client Service Expertise

This is an exciting opportunity to contribute to our organization as a Client Service Specialist.

Job Summary

We are seeking a highly skilled and customer-focused professional to provide exceptional service and support to clients through various communication channels.

Key Responsibilities:
  • Respond promptly and professionally to client queries, complaints, and requests.
  • Assist clients with product setup and troubleshoot technical issues in a timely manner.
  • Educate clients on product features and functionalities to enhance their experience.
  • Maintain accurate records of client data and feedback for analysis and reporting purposes.
  • Analyze customer feedback to identify trends and provide valuable insights to management.
  • Manage client accounts and update billing information as required.
Requirements:
  • Excellent communication and interpersonal skills to build strong relationships with clients.
  • Ability to work effectively in a fast-paced environment and prioritize tasks accordingly.
  • Strong analytical and problem-solving skills to resolve complex client issues.
  • Familiarity with Microsoft Office Suite applications.
  • Previous experience in a customer-facing role is highly valued.
Benefits

This role offers a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that fosters innovation and collaboration.

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