Senior Client Service Manager

5 days ago


Singapore TMF Group Full time

Overview
Senior Client Service Manager at TMF Group. TMF Group is a leading provider of administrative services with a global presence, trusted to help clients invest and operate safely around the world.
As we continue to grow and support our diverse global client base, we are looking for an experienced and proactive Senior Client Service Manager to lead and manage key client relationships for Fund services, ensuring we consistently deliver outstanding results.
Key Responsibilities
Be the primary point of contact for global clients, ensuring consistent, high-quality service across all jurisdictions.
Own the client relationship—understand contracts, manage delivery, and drive satisfaction.
Lead regular business reviews, manage escalations, and ensure SLAs are met or exceeded.
Collaborate with local offices and global teams to ensure alignment and operational readiness.
Monitor contract performance, profitability, and client KPIs—proactively driving improvements.
Identify upsell opportunities and support strategic growth initiatives.
Champion client satisfaction through feedback loops, governance, and continuous improvement.
Key Requirements
Proven experience in client service or



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