Senior Executive, Facilities Management
5 days ago
The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living.
OCH has a mission to provide an optimal on-campus living environment for students and faculty to excel in learning, research, teaching, and other NTU-related work.
It is responsible for student and faculty housing on campus, sports and recreational facilities, and related services.
About the RoleWe are looking for individuals who have a strong passion for delivering exceptional service to residents of the University's student and faculty housing, and athletes and users of sports & recreation facilities on campus.
Responsibilities- Facilities Management: Coordinate, schedule, and conduct daily inspections of OCH-managed spaces/rooms to ensure a safe, secure, and conducive living environment.
- Customer Service: Manage and resolve residents' requests/feedback/complaints received via prevailing avenues. Collaborate with internal and external stakeholders for resolution in our provision of quality customer service to residents in accordance with OCH's SLA.
- Purchase Orders and Maintenance: Prepare work requisitions and purchase orders for maintenance and improvement works. Ensure that works are completed well.
- Advisories and Communication: Plan and prepare advisories for residents on scheduled maintenance and unscheduled works. Serve as the main point of contact for repairs, maintenance, cleaning, and oversee and manage renovations and projects within OCH facilities.
- Preventive Maintenance: Adhere to preventive maintenance schedules and ensure that corrective actions are taken promptly.
- Service Delivery and Compliance: Oversee service delivery and ensure compliance with contractual obligations by vendors.
- Procurement: Formulate specifications and requirements for procuring necessary goods and services for the housing operations. Assess quotations/tenders and make recommendations for business awards.
- Key System Management: Oversee and manage the key system. Perform monthly key audits to ensure accurate records of keys assigned to residents.
- Repository and Inventory: Maintain and contribute to the establishment of a repository of best-practice templates for effective communication with residents. Conduct regular inventory audits and manage the disposal of inventory and assets as needed.
- Record Keeping: Update and maintain detailed records to fulfill administrative and operational requirements.
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