Novo Rs | Customer Service Manager

Reporting to Service Administration Manager and providing full administrative support to the Operations Department. Handle Life raft service jobs and global hire jobs. Assist in producing service reports. Prepare input for invoicing through designated system and generate Purchase Order through designated system. Prepare delivery documents for...

Responsibilities: Proactively monitor customer service needs, follow up on service orders and jobs, and support customers, customer coordinators, and account managers. Assist with and monitor the program, implementing and overseeing specially designated safety agreements and/or life raft rental agreements. Manage all service-related tasks, enter orders and...

Responsibilities: Manage and maintain the company's IT infrastructure for both shore and sea-based operations. Handle hardware issues reported by users and coordinate with vendors for solutions. Oversee incident management and ensure timely resolution with vendors. Manage software installations, updates, and troubleshoot connectivity issues. Support...

Responsibilities: Fulfil customer orders by processing them and closely collaborating with the operational divisions for order fulfilment and delivery flow to guarantee prompt and effective customer service. Accurately and quickly invoice customers for their orders while according to company rules and local laws. Oversee the Customer Service...

Job Description: Establish and preserve solid connections with important customers in the government and education sectors. Act as the principal liaison for designated accounts, guaranteeing elevated levels of customer contentment. Recognise the demands of your clients and create unique event solutions. Arrange and oversee whole events, such as incentive...

Technical Duties: Identify and resolve issues with marine engines, auxiliary engines, steering systems, and related components. Conduct repairs on inboard and outboard engines, addressing fuel, cooling, and exhaust systems. Perform routine maintenance to ensure all shipboard systems operate effectively. Maintain cleanliness in the ship and engine room...

Responsibilities: Visit existing clients and develop new customers in the offshore and marine sectors. Submit weekly visit reports. Sell replacement parts for diesel engines and secure orders to meet sales targets. Monitor orders from placement to final delivery. Prepare bids and quotes for clients. Review cost estimates, tenders, and quotations to ensure...

Standby assistance and a round-the-clock customer service emergency call. Assigning distributors and end users maintenance duties, site recovery, and technical assistance following the sale. Depending on the project's complexity, offer installation, commissioning, and on-site training to assist clients. Create a methodical service report for the client....

Job Description Oversee all services and guide the team for 100% loading factor with the highest yield cargo combination. Monitor the market trend and develop the pricing policy based on seasonality, competitive environment to achieve the financial target with both external and internal information. Analyze and prepare reports on business performance and...

Responsibilities: In charge of managing and supervising subordinates with a positive attitude towards work, customers, company, and job profitability. Develop services for new generation EC engine & DF & Gas engine components. Manage team to provide service and repair on HPS incl chain drive, HCU incl FIVA valve and alpha lubricator, ECS, modules, etc....

Responsibilities: In charge of managing and supervising subordinates with a positive attitude towards work, customers, company, and job profitability. Develop services for new generation EC engine & DF & Gas engine components. Manage team to provide service and repair on HPS incl chain drive, HCU incl FIVA valve and alpha lubricator, ECS, modules, etc....

Job Responsibilities: In charge of managing and supervising the subordinates with the right and positive attitude towards work, customers, company, and profitability of the job. Develop services for new generation EC engine & DF & Gas engine components. Manage team to provide service and repair on HPS incl chain drive, HCU incl FIVA valve and alpha...

About the job Sales Manager (Marine Service Sales)Key Responsibilities and tasks: Maintaining and developing relationships with new and existing customers Understand the customers needs and establish Company's services as the best solution Maintain an understanding of industry trends through industry events and industry literature Participate in all...

Job Description: Manage import and export shipments from within and to other countries, including the creation of paperwork suchas the Airway Bill, Cargo Insurance, Bill of Landing, and Certificate of Origin. Work with carriers, customs brokers, and others to negotiate, administer, and monitor service agreements andproviders of transport services. Oversaw...

Responsibilities Manage all logistics and documentation for project shipments. Ensure timely and accurate transportation per Project Managers guidelines. Handle shipping documents and comply with international trade regulations. Coordinate with carriers and service providers for efficient and safe shipment. Track shipments and provide real-time updates to...

Job Details: Leading the SEA subregion's supply and demand planning efforts, this position makes sure the company meets all agreed-upon customer service goals at the lowest feasible operating cost by optimising stock levels. Its main objective is to leverage efficient, data-driven analytics to offer guidance and suggestions to internal and external...

Key Responsibilities and tasks: Maintaining and developing relationships with new and existing customers Understand the customers needs and establish Company's services as the best solution Maintain an understanding of industry trends through industry events and industry literature Participate in all appropriate product, sales, and procedural training...

Supervise accounting operations to guarantee the timely and accurate preparation of monthly financial statements in accordance with internal management reporting and regulatory requirements; In charge of reviewing the deferred tax projections and provisions, as well as the annual tax computations and queries. Verify that the business complies with the rules...

Responsibilities: Have a current clientele and create and carry out marketing initiatives to attract new clients and maintain current clientele. Stay up to date with changes in the global oil and energy markets, perform market research and analysis, and keep an eye on bunker supply and demand to spot commercial possibilities. Be well-versed in the...

Job Description: Manage import and export shipments from within and to other countries, including the creation of paperwork such as the Airway Bill, Cargo Insurance, Bill of Lading, and Certificate of Origin. Work with carriers, customs brokers, and others to negotiate, administer, and monitor service agreements and providers of transport services. Oversee...