Telephone Operator
1 week ago
Join to apply for the Telephone Operator - Holiday Inn Singapore Little India role at IHG Hotels & Resorts Job Overview Answer incoming phone calls primarily from external callers in a timely and professional manner that reflects highly on the hotel and brand. At Holiday Inn, we want our guests to relax and be themselves, which means we need team members to: Be you – by being natural, professional and personable in the way you are with people Get ready – by taking notice and using your knowledge so that you are prepared for anything Show you care – by being thoughtful in the way you welcome and connect with guests Take action – by showing initiative, taking ownership and going the extra mile Duties And Responsibilities FINANCIAL RETURNS: Bill call costs PEOPLE: Pages staff member when requested GUEST EXPERIENCE: Process all incoming and outgoing calls accurately and courteously Records and controls accurately wake up calls Pages guests in co-operation with concerned departments Assists guests with international calls and directory queries Calls guests by name whenever possible Abides by principles of guest privacy Handles guests needs or requests and reports complaints to the Telephone Supervisor Aware of local telephone listings and frequently dialed numbers Attends to all guest queries and requests promptly Handles In-Room Dining service order-taking and route it to kitchen for preparation RESPONSIBLE BUSINESS: Records all entries on traffic sheets Report on logbook daily Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment Maintains detailed knowledge of the Hotel's fire, life and safety system Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard Maintain Hotel Information ACCOUNTABILITY Under the general direction of the Telephone Supervisor and within the limits of established InterContinental Hotels Group brand and local policies and procedures, oversees and directs all aspects of telecommunications services to achieve the highest possible guest satisfaction. Qualifications And Requirements High School or Vocational Certificate in Business Management, Business Study or equivalent, with 1 year's experience in customer service or switchboard operator. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. #J-18808-Ljbffr
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Telephone Operator
14 hours ago
Singapore Mandarin Oriental Full timeJoin to apply for the Telephone Operator role at Mandarin Oriental . Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Overview Based at Mandarin Oriental, Singapore within the Telephone Department, the Telephone Operator is responsible for handling incoming and outgoing calls, assisting guests with inquiries,...
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Telephone Operator
1 week ago
Singapore Mandarin Oriental Hotel Group Limited Full timeTELEPHONE OPERATOR Mandarin Oriental, Singapore is looking for a Telephone Operator to join our Telephone team. Are you a master of your craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is an...
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Telephone Operator
4 days ago
Singapore HOTEL ROYAL LIMITED Full timeJOB SCOPE The Telephone Operator will provide efficient telephone services by answering calls promptly and in a courteous and helpful manner. JOB RESPONSIBILITIES 1. Receive, acknowledge and relay all incoming calls on the switchboard and telephone in the department to the parties concerned in a fast, accurate and courteous manner. 2. Ensure that...
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Telephone Operator
1 week ago
Singapore MARINA BAY HOTEL PRIVATE LIMITED Full time**Duties and Supporting Responsibilities** - Provide close guidance to colleagues within assigned shift, overseeing the efficient operations of the Telephone Department in the following: - To answer phone calls promptly ensuring telephone etiquette is observed and a positive attitude is displayed. Be knowledgeable of the NEC UA pbx, functions and...
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Telephone Operator
2 weeks ago
Singapore PARADOX CLARKE QUAY PTE. LTD. Full time**Job Highlights**: - Centrally located at Clarke Quay MRT - Comprehensive Employee benefits - Energetic & Innovative Work Culture **Job Description**: **Summary of Responsibilities**: The main responsibilities and tasks of this position are as listed below, but not limited to these: - Receive, acknowledge and relay all incoming calls on the switchboard...
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Telephone Operator
2 weeks ago
Singapore KECK SENG HOTEL PTE LTD Full time**Job Description**: - Answer all incoming calls efficiently and promptly in a professional manner. - Direct calls to guest rooms, associates, or departments through the switchboard or PABX system accurately. - Place outgoing calls accordingly. - Provide paging services for hotel guests, receive guest messages and deliver to guests' needs accordingly. - Log...
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Telephone Operator
1 week ago
Singapore IHG Hotels & Resorts Full timeOverview Join to apply for the Telephone Operator - InterContinental Singapore role at IHG Hotels & Resorts Responsibilities Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations Advises defects on switchboard equipment to Supervisor Maintains a clean work environment...
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Telephone Operator Agent
1 week ago
Singapore COMO Hotels and Resorts Full timeCOMO Metropolitan Singapore **Property**:COMO Metropolitan Singapore **Position**:Telephone Operator Agent **Base Location**:Singapore **Department**:Front Office **Reporting to**:Front Office Supervisor **Tasks/Responsibilities**: - Welcome guests professionally and demonstrate a warm, confident, and genuine first impression over the phone. - Handle all...
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Butler Service Supervisor
2 weeks ago
Singapore ST. REGIS HOTEL SINGAPORE Full timeOperate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. - Receive, record, and relay messages accurately. - Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their...
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Telephone Operator
2 days ago
Singapore W SINGAPORE SENTOSA COVE HOTEL Full time*** Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines,...
