Customer Service Executive
4 days ago
Job Scope:
Maintain full compliance and all required records with regards to Customer Service and Inventory Management.
Promptly address customer and sales force queries.
Inventory Management by analysing and monitoring consignment inventory level, (PAR), buffer stock level, usages, short expiry write offs, missing stocks write offs, burn down short expiry stocks in fast moving centers, weekly orders, stop shipment, products return.
Assist sales department in product launch, product discontinuation, backorders, proctorship, quality hold and any others as deemed necessary by Country Manager and Financial Controller.
Perform consignment stock count at hospitals when required, analysis and reconciliation to ensure all discrepancies and inaccuracies are highlighted and addressed.
Oversee Singapore Supply Chain to ensure all Supply Chain related activities are done on time and deliver as per Sales / Customers’ needs.
Manage 3PL warehouse to ensure smooth operations and meet KPI (to ensure all inbound, outbound, delivery, billing, monthly consignment stock count, and annual stock count are performed as per schedule).
Timely update/upload sales invoices / Proof of Delivery and all related documents to hospitals portal as per requirement.
Other related tasks/projects may be assigned from time to time.
Requirements:
High School / College/Diploma - 2 to 5 years of relevant experience.
Well organized with good planning skills.
Efficient record keeping skills.
Ability to deal with complaints tactfully, calmly, and politely.
Team player.
Ability to overcome obstacles.
Good spoken and written communication skills.
Additional Information:
Contract duration: 12-month contract, with 1-month completion bonus.
Commencement Date: Immediate.
Working days and hours: Mon to Friday, 9am to 6pm.
Location: Bugis, DUO Tower.
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