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Case Management Executive
1 week ago
Job Description:
You will be required to liaise and follow up with HR professionals to provide solutions to queries raised and/or rectify HR data discrepancies. At the same time, you will also facilitate the analysis on operational data to detect and rectify operational issues and upstream processes. The data and feedback collated would be provided to necessary agencies for sense-making and trending to improve policy formulation, systems, and processes.
Responsibilities:
Coordinate / Liaise – Correspond with HR professionals to retrieve data and inputs necessary for case resolution. Ensure that responses adhere to organisation guidelines and HR policies.
Investigate – Conduct investigation on data inaccuracies in SAP-HR systems to determine root cause and provide advice for rectifications. Liaise with data administrators, system integrators, business process owners, policy makers, and ground users to rectify data discrepancies.
Analyse – Maintain accurate file logs to support data collation for trend reporting and analysis. Analyse trends based on data collected and propose solutions to reduce frequencies of queries. Identify the downstream impacts for process improvement.
Communicate – Provide clear and concise advice and responses to the queries raised via phone call and/or email.
Period:
2 years contract (renewable based on performance and headcount needs)
Working Hours:
Mon to Fri, 8am - 5.30pm
Salary:
Up to $3.2k + Annual PB
Location:
Depot Road
Requirements:
Minimum Degree
Proficient in Microsoft Office applications (Excel & Word)
Individuals with customer service experience will be advantageous
Excellent communication and interpersonal skills
Strong analytical skills
Meticulous with keen attention to details, service-oriented, good team player, and able to explain policies in various scenarios
Able to work in a fast-paced ever-changing environment
Interested applicants, kindly email your detailed resume (MS Word format is preferred):
(Registration no: R24124163 )
Please ensure that applications sent through email are no bigger than 1Mb.
We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.
Success Human Resource Centre Pte Ltd
(EA License Number: 97C4832 )
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 6337 3183 | W:
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