Case Management Executive
4 weeks ago
Responsibilities:
- Receive cases, analyse the background and follow up actions required
- Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs.
- Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps.
- Support, conduct audit and track submission of reports.
- Provide clear and concise advice and responses to the queries raised via phone call and/or email.
Requirements:
- Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields
- 1-2 years' experience in Customer Service roles is an added advantage
- Meticulous with keen attention to details, highly disciplined, service-oriented and good team player
(EA Reg No: 20C0312)
Please email a copy of your detailed resume to qianyu@talentsis.com.sg for immediate processing.
Only shortlisted candidates will be notified.
Tell employers what skills you haveManaged Services
Microsoft Excel
Case Analysis
Customer Service Management
Investigation
Data Entry
Attention to Details
Administrative Support
Team Player
Business Process
Microsoft Word
Customer Service
Case Management
Audit
Customer Service Experience
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