Operational Excellence Specialist

1 week ago

Singapore beBeeRelationship Full time

Operational Excellence Specialist

We're seeking a highly organised and customer-focused individual to drive student success, centre operations, and build lasting relationships with our diverse community.

  • Key Responsibilities:
  • Be the first point of contact for parents and students, understanding their needs and articulating the transformative power of our programs.
  • Take ownership of centre operations, ensuring seamless management of student records, payments, and learning environments.
  • Become a trusted advisor to parents, handling inquiries in both English and Mandarin, and provide vital support to teachers.
  • Identify and implement improvements to processes and customer experience, championing continuous growth and development.

What We're Looking For (Our Ideal Match):

  • A minimum of a Diploma and 2+ years of experience in a customer-facing, administrative, or operations role.
  • Essential: Full professional proficiency in both English and Mandarin to communicate effectively with our diverse community.
  • A natural problem-solver who is comfortable using technology to streamline tasks.
  • A people-person with a warm, professional demeanour and superb communication skills.
  • A proactive, organised mindset with a keen eye for detail.
  • (Preferred) A knack for relationship-building with a slight sales affinity—you enjoy guiding people to a solution that helps them.

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