
Operational Excellence Specialist
1 week ago
Operational Excellence Specialist
We're seeking a highly organised and customer-focused individual to drive student success, centre operations, and build lasting relationships with our diverse community.
- Key Responsibilities:
- Be the first point of contact for parents and students, understanding their needs and articulating the transformative power of our programs.
- Take ownership of centre operations, ensuring seamless management of student records, payments, and learning environments.
- Become a trusted advisor to parents, handling inquiries in both English and Mandarin, and provide vital support to teachers.
- Identify and implement improvements to processes and customer experience, championing continuous growth and development.
What We're Looking For (Our Ideal Match):
- A minimum of a Diploma and 2+ years of experience in a customer-facing, administrative, or operations role.
- Essential: Full professional proficiency in both English and Mandarin to communicate effectively with our diverse community.
- A natural problem-solver who is comfortable using technology to streamline tasks.
- A people-person with a warm, professional demeanour and superb communication skills.
- A proactive, organised mindset with a keen eye for detail.
- (Preferred) A knack for relationship-building with a slight sales affinity—you enjoy guiding people to a solution that helps them.
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