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Customer service executive

2 weeks ago

Singapore STAFFKING PTE LTD Full time

Role Overview
:As a Customer Experience & CRM Manager
, you will be the key person in managing customer feedback
, improving service quality
, and maintaining strong relationships with our customers. You'll handle feedback cases
, ensure prompt resolutions
, and work closely with internal teams to enhance customer satisfaction
. Your insights
will shape how we engage with customers and improve our overall service standards
.
Key Responsibilities
:
Oversee and manage the CRM system
(Salesforce
) for customer data
and feedback management
.
Monitor and respond to customer complaints
and feedback
across multiple channels.
Ensure cases are resolved
and closed promptly, liaising with relevant departments (Sales
, Service
, Legal
, etc.).
Work closely with stakeholders
to address low survey scores
and identify areas for improvement.
Compile and analyze customer feedback trends
, providing actionable insights
to improve service delivery
.
Support the execution of CRM programs
, loyalty initiatives
, and ownership benefits
.
Assist with marketing
and event administration
related to customer experience
.
What We're Looking For
:
1 to 3 years of experience in customer-facing roles
, ideally with CRM
and feedback management
.
Strong communication skills
, both written and verbal, with the ability to liaise with various teams and customers.
Experience using Salesforce
or similar CRM tools
, with an understanding of data management
.
Analytical mindset
, capable of interpreting customer feedback
and implementing improvements.
Proactive, detail-oriented
, and able to handle multiple tasks efficiently.
To apply, kindly click on the "APPLY NOW" button.
We regret that only shortlisted candidates will be notified.
Staffking Pte Ltd (20 C0358) | Chong Kar Ming (John) (R
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