Customer Service Executive
4 days ago
We are looking for a customer service executive. The company is a global innovative technology company from China.
Job Responsibilities:
- Undergoing and excelling across multiple levels of Customer Service and Product
Training sessions within a stipulated time frame
- Having the discipline to adhere to an assigned follow-up process in order to convert open leads
- Proactively engaging all walk-in enquiries and promoting our products and services
- Having the ability to understand the customer’s needs and recommend the most
product, teach accordingly
- Having the ability to problem-solve when it comes to challenging situations and/or customers
- Having the ability to always represent the brand through warm and friendly customer service
- Conducting and assisting in sales activities and events to help the team with lead
- generations and lead-conversions
- Performing any other duties and responsibilities as assigned by the Management
Job Accountabilities
- Achieve an assigned lead generation and enrolment target and all other assigned
campaign targets by the management team.
- Assist Centre Team and Manager to ensure healthy centre growth at all times
through providing excellent customer service.
- Assist Centre Team and Manager to execute and manage growth plans in order to achieve monthly sales targets assigned by the management for your centre.
- Handling Front Desk and back end Customer Service Support.
- Ensure customer's information requests, complaints and suggestions are handling promptly and professionally.
- Build customer relationship through effective communication and reliable service.
- Take ownership and ensure the successful resolution of customer inquiry, request, feedback appeal, complaints and customer satisfaction.
- To ensure timely reporting and resolution of customer issue within the agreed service standards.
Skills, Traits and Competencies
- Possess a professional demeanour in the workspace
- Self-driven and has a “high achiever” mindset to do whatever it takes to reach their goals
- Has the integrity to always do what’s right, especially for the customer
- Enjoys interacting with all kinds of people and makes great eye contact
- Innately cheerful, positive, and optimistic
- A great listener and possesses genuine empathy and kindness for others
- Has the humility to be open to feedback and is always looking to learn more and
improve themselves
- A Team player who understands and aligns with the company’s mission and vision and is able to cooperate respectfully and enthusiastically with teammates in order to reach common goals and follow guidelines and protocol set by the management team
- Adaptive and flexible, and has the tolerance to work in a fast-paced and ever
- changing environment
- Has great time management skills and the discipline to execute tasks or produce
work in a timely and efficient manner
- Preferably 1 - 2 years of experience specializing in the customer service field
- Must be available to work retail hours 11am to 7pm and Sat half-day
**Salary**: $2,800.00 - $3,300.00 per month
Schedule:
- Monday to Friday
- Weekend availability
**Experience**:
- Customer service: 1 year (preferred)
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