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Customer support officer

2 weeks ago

Singapore This is an IT support group Full time

Job Description
Roles:
Answering customer inquiries through various channels like emails, live chats, and social media based on SLA.
Addressing customer queries in a face-to-face setting in our service centre.
Providing accurate and timely information about the company's products or services based on the defined set of QnA.
Resolving customer issues efficiently and in a friendly manner.
De-escalating/escalating situations and handling frustrated or upset customers with empathy and proactive follow-up.
Raising issue tickets via internal system to IS, Network team relating to customer issues and closing the loop with the customers by providing updates and solutions.
Qualifications
Qualities and Skills:
Previous experience working in a customer-facing role/contact centre/telemarketing.
Proficiency in using a computer, ability to quickly learn how to use different software.
Process-oriented and customer-oriented mindset.
Highly proficient in both written and verbal English to communicate effectively with our consumers.
Other Information:
Report to an eight-member management team.
Working time: 9:00am to 6:00pm, Monday to Friday (There will be periods when the role will require weekend work. For that, the employee will get either a day off replacement during the weekday or OT pay).
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