customer support executive

3 weeks ago


Singapore ALPHAWAVE TECHNOLOGY (S) PTE LTD Full time
Roles & Responsibilities

JOB OVERVIEW

We are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the company.

DUTIES & RESPONSIBLITIES


• Handle customer's queries, service requests and sales enquiries.


• Manage customer issues and ensuring timely resolution.


• Manage customer requests and enquiries through various media.


• Obtain and maintain records of contacts, accounts and orders.


• Issuing cheque payments, purchase orders (PO), delivery orders (DO), credit notes and follow-up regarding any

incoming collections.


• Prepares Sales Quotations and Delivery Orders.


• Perform any others ad-hoc duties & responsibilities as assigned.


• Handling of any incoming & outgoing daily mails and calls.

QUALIFICATIONS AND REQUIREMENTS


• Candidate must possess at least a Diploma or Professional Certificate in Service Management/Accounts or related field with a minimum of 1 to 2 years relevant working experience preferred.


• Fresh graduates in related fields will also be considered.


• Proficient knowledge in Microsoft Office (Word and Excel) and use of accounting software.


• Good interpersonal and time management skills.


• Independent, meticulous and responsible with good working attitude.

Tell employers what skills you have

CRM
Troubleshooting
Microsoft Office
Social Media
Customer Support
Soft Skills
Writing
Team Player
Customer Service
Shipping

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