Customer Support Executive

5 days ago

Singapore BULLIONSTAR PTE. LTD. Full time
Roles & Responsibilities

Interested in the bullion industry? Love being around gold and silver?

As a Customer Support Executive, you will play a key role in ensuring a seamless and positive customer experience. This role provides a solid foundation for a career in the precious metals industry, giving you firsthand exposure to bullion trading, operations, and customer interactions. You will learn directly from industry experts and gain valuable hands-on experience within the operations of a bullion dealer.

About BullionStar

BullionStar is the leading bullion dealer in Singapore, offering a seamless and customer-focused platform for trading and holding physical bullion. Our modern online platform is complemented by a renowned showroom and vault in Singapore, providing customers with a secure and immersive bullion experience. With a 4.9-star rating on Google Reviews from over 1,000 genuine reviews, we take pride in delivering exceptional service through every customer interaction.

Why Join Us?

  • Customer-Focused Excellence – We are dedicated to delivering outstanding customer service, ensuring every inquiry is handled professionally and efficiently.
  • Passion for Service – We value empathy, patience, and solutions that create a win-win outcome for both customers and the company.
  • Industry-Leading Innovation – As the most modern bullion dealer in the world, we leverage cutting-edge technology to enhance the customer experience.
  • Excellent Learning Opportunity – Gain hands-on experience in customer service and bullion operations while being mentored by precious metals experts.
  • Competitive Compensation & Benefits – We offer above-average salaries and a comprehensive benefits package to reward your commitment to exceptional customer service.

Roles & Responsibilities

  • Provide outstanding customer service by attending to customer inquiries promptly and professionally through email and phone.
  • Engage with customers empathetically, understanding their needs and concerns while providing clear and effective solutions.
  • Handle a high volume of inquiries efficiently, ensuring a smooth and positive customer experience while meeting individual and team performance goals (KPIs).
  • Collaborate with team members and team leads to improve customer service processes, ensuring effective communication and seamless case handovers between shifts.
  • Maintain confidentiality and handle customer information with integrity and discretion.

Who Should Apply?

We welcome applicants who possess the following qualities:

  • Great Communicator – Proficiency in spoken and written English is essential. Fluency in additional languages or dialects is a plus. You should also be able to communicate effectively with colleagues to ensure smooth case handovers.
  • Meticulous – You will be handling sensitive customer data and must be diligent in ensuring accuracy and confidentiality.
  • Versatile – The role involves switching between customer interactions, administrative tasks, and hands-on operational work.
  • Independent & Self-Motivated – You should be proactive, responsible, and able to work effectively both independently and as part of a team.

If you are passionate about customer service and eager to build a career in the bullion industry, we encourage you to apply

Location

The job location is BullionStar's bullion shop, showroom and vault at 45 New Bridge Road. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

5-day work week, 1 Saturday inclusive.

Salary and Benefits

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 2,700 to SGD 4,000 per month for a driven candidate, plus up to 3 months' bonus. In addition, BullionStar provides an Annual Wage Supplement (AWS) equivalent to 1 month salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.

Tell employers what skills you have

Written English
Customer Experience
Customer Interaction
Customer Support
Exceptional Customer Service
Gold
Communication Skills
Team Player
Customer Service
Service Excellence

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