Customer Support Officer
3 weeks ago
Responsibilities
- Address and resolve customer inquiries through phone, email, social media, and live chat channels swiftly and efficiently.
- Ensure accurate and timely logging of all customer service requests and follow-up interactions in the CRM system.
- Work closely with internal teams to resolve customer issues and follow up as necessary.
- Report emerging issues, query trends, and recurring service failures to the team lead or manager, ensuring corrective actions are taken to prevent future problems.
- Assist with the preparation and invoicing of both local and export spare part orders.
- Generate and prepare weekly and monthly reports for customer service and submit these to the business unit and head of department.
- Maintain and manage the spare parts inventory.
- Take on other duties and project work as assigned.
Requirements:
- Prior experience in customer service, call centers, or banking environments handling calls and correspondence is a plus.
- Customer Service Oriented
- Strong phone etiquette, comprehension, communication, and interpersonal skills.
- Proficiency in MS Office
- Familiarity with SAP is advantageous.
- OJT will be provided to ensure proficiency in all required tasks.
Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.
Email resume to ken.ng@peopleprofilers.com
People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724
http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398
Posting Personnel: Ng Jwee Ken
Ref: L4Y66965
Tell employers what skills you haveCustomer Service Skills
CRM
Customer Service Oriented
Microsoft Office
Dispute
Inventory
Invoicing
Administration
MS Office
Excel
Team Player
Microsoft Word
Customer Service
Case Management
Customer Service Experience
Call Center
-
Customer support officer
3 weeks ago
Singapore WSH EXPERTS PTE. LTD. Full timeRoles & ResponsibilitiesProvide acknowledgement to the sender of the feedback. The acknowledgement shall be sent by the next working day through the most appropriate channel based on the information provided by the senderLevel 1 Feedback refers to enquiries, routine custodial management, rehabilitation and reintegration concerns which could be retrieved from...
-
Customer Support Officer
3 weeks ago
Singapore EASYVAN (SG) PTE. LTD. Full timeRoles & ResponsibilitiesLalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live itCurrently, Lalamove is a leading global...
-
Office Support
2 weeks ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & Responsibilitiesabout the role:We are partnering with a well-established financial services firm that provides investment, savings, and protection solutions to international clients. They are looking for an Office Support to join their Singapore team.about the job:This role is ideal for someone who thrives in a dynamic environment, enjoys supporting...
-
Customer Support
4 days ago
Singapore SAFRAN SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:The Customer Support & Services Manager (CSSM) is responsible for reinforcing and expanding the existing Support & Services activities within the assigned geographical area in Asia for the Defense Global Business Unit – Customer Support & Services Department. This role involves identifying and prospecting new...
-
Customer Service Officer
7 days ago
Singapore This is an IT support group Full timeAt Mavis Tuition Centre, we are committed to providing top-quality educational services to help students excel academically. Our experienced educators deliver personalized and innovative teaching methods tailored to each student's needs. We offer a comprehensive range of subjects, ensuring a well-rounded and thorough education. Our goal is to create a...
-
Customer Service Officer
7 days ago
Singapore This is an IT support group Full timeAt Mavis Tuition Centre, we are committed to providing top-quality educational services to help students excel academically. Our experienced educators deliver personalized and innovative teaching methods tailored to each student's needs. We offer a comprehensive range of subjects, ensuring a well-rounded and thorough education. Our goal is to create a...
-
Customer Support officer, Call Centre
2 weeks ago
Singapore EVO OUTSOURCING SOLUTIONS PTE. LTD. Full timeRoles & ResponsibilitiesWorking Hours: Shift-based, 5 days/week (42.5 hrs)1 rest day + 1 off day; 3 shift timings; Overtime may be required based on workload.Job Responsibilities:Handle inbound calls for account servicing, campaigns, product, and helpdesk inquiries; Follow up on case resolutions and customer requests; Ensure compliance with group control...
-
Customer Service Officer/ Sales Support
3 weeks ago
Singapore TALENT TRADER GROUP PTE. LTD. Full timeRoles & ResponsibilitiesDeliver exceptional customer service support through email and phone interactions. Respond to customer inquiries efficiently and escalate issues promptly when necessary. Manage and process customer sales orders accurately and promptly. Allocate stock and coordinate delivery arrangements for customer orders. Foster strong...
-
Customer Support Representative
2 days ago
Singapore Celecti Pte Ltd Full timeOverview:Celecti Pte Ltd is looking for a Temporary Cooperate Support Executive to join their team. As a member of the company's support team, you will be responsible for providing excellent customer service and ensuring smooth operations.Salary:The salary for this position is S$10/hour.Job Description:The ideal candidate will have experience in using...
-
Customer Service cum Logistic Support Officer
3 weeks ago
Singapore SINGAPORE AQUACULTURE TECHNOLOGIES (SAT) PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities:(1) Handle and perform day-to-day coordination with customers, suppliers, vendors, contractors for incoming/outgoing goods and all warehousing activities.(2) Customer coordinator (receives and coordinates orders, requests or compliants from all customers).(3) Liaise/coordinate with departments(s) such as farm and...
-
Customer Support Administrator
1 week ago
Singapore PREMIUM AUTOMOBILES BEV PTE. LTD. Full timeRoles & ResponsibilitiesWorking Location: 53 Ubi Road 1 Singapore 408699Working Hours (must be able to work overtime):Mondays to Fridays: 0800hrs to 1730hrsSaturdays(alternate): 0800hrs to 1200hrsJob Description:- Assist Service Advisor in daily operations comprising the followings:Responsible for checking of recall campaign for customer's vehicle Parts...
-
Customer Support Specialist
7 days ago
Singapore Premium Automobiles Pte Ltd Full timeJob Overview:Premium Automobiles Pte Ltd is seeking a skilled Customer Support Administrator to support our Service Advisor in various tasks. This includes ensuring timely recall checks, managing parts ordering and coordination, and maintaining accurate job records. We require an individual with strong communication skills, proficiency in MS Office, and...
-
Customer Service cum Logistic Support Officer
3 weeks ago
Singapore SINGAPORE AQUACULTURE TECHNOLOGIES (SAT) PTE. LTD. Full timeRoles & ResponsibilitiesJob Responsibilities:(1) Handle and perform day-to-day coordination with customers, suppliers, vendors, contractors for incoming/outgoing goods and all warehousing activities.(2) Customer coordinator (receives and coordinates orders, requests or compliants from all customers).(3) Liaise/coordinate with departments(s) such as farm and...
-
Intern, Customer Support
3 weeks ago
Singapore ROHDE & SCHWARZ REGIONAL HEADQUARTERS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesTask: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.Responsibilities:Provide assistance to...
-
customer support executive
3 weeks ago
Singapore ALPHAWAVE TECHNOLOGY (S) PTE LTD Full timeRoles & ResponsibilitiesJOB OVERVIEWWe are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the...
-
Intern, Customer Support
3 weeks ago
Singapore ROHDE & SCHWARZ REGIONAL HEADQUARTERS SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesTask: The Intern, Customer Support will have the opportunity to assist our customers with their problems while using R&S products and services. This role will ultimately help establish our reputation as a company that offers excellent customer support during all sales and after-sales cycle.Responsibilities: Provide assistance to...
-
CUSTOMER SUPPORT EXECUTIVE
3 weeks ago
Singapore ALPHAWAVE TECHNOLOGY (S) PTE LTD Full timeRoles & ResponsibilitiesJOB OVERVIEWWe are looking for a Customer Support (Support Software) who is passionate about creating memorable and remarkable customer experiences. The candidate should be someone who is customer-centric and possess a service mindset. We identify and nurture "best-fit candidates" that are we believe can grow alongside the...
-
Customer Support
4 days ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & Responsibilitiesabout the companyour client is a large electronics manufacturer and we are supporting them to seek for an experienced Customer Support to provide post-sales service, and troubleshoot issues for customers back-end.about the jobHandle calls and inquiries from customers and respond to any concerns/complaints. Process all orders in the...
-
Customer Support
3 weeks ago
Singapore RANDSTAD PTE. LIMITED Full timeRoles & Responsibilitiesabout the companyour client is a large electronics manufacturer and we are supporting them to seek for an experienced Customer Support to provide post-sales service, and troubleshoot issues for customers back-end.about the jobHandle calls and inquiries from customers and respond to any concerns/complaints. Process all orders in the...
-
Customer Support Specialist
3 weeks ago
Singapore AVIATION LABOUR GROUP PTE. LTD. Full timeRoles & ResponsibilitiesALG is hiring a dedicated and proactive Customer Support Specialist for our Aerospace Logistics MNC client with a facility in Loyang, Singapore. This role focused on coordinating responses to customer inquiries for spare parts requirements and facilitate delivery problem resolution. This role involves managing the collection and...