Outlet Operations Manager
3 weeks ago
At STUFF'D VENTURES PTE. LTD., we are seeking a highly skilled and dedicated Outlet Manager to lead our team in delivering exceptional customer experiences and achieving operational excellence.
Key Responsibilities:
1. Operational Excellence
• Ensure the highest standards of safety, cleanliness, quality, and efficiency are maintained across all aspects of outlet operations.
• Optimize inventory management, minimizing waste production and ensuring timely requisitions and receiving procedures.
2. Team Leadership and Implementation
• Lead the team in implementing changes to enhance outlet performance and customer experience, ensuring staff readiness to manage crises effectively.
• Maintain optimal functionality and equipment of the outlet, addressing any issues promptly.
3. Customer Engagement and Communication
• Manage customer experiences across various platforms, encouraging and facilitating social media reviews and ratings.
• Establish and maintain positive relationships with internal and external stakeholders, ensuring effective and timely communications.
4. Reporting and Feedback
• Provide comprehensive and timely feedback to the Area Manager regarding outlet activities, achievements, challenges, and recommendations for improvement.
Requirements:
• Proven experience in food service operations, customer experience management, or a related field.
• Excellent leadership and communication skills, with the ability to motivate and train team members.
• Strong problem-solving and analytical skills, with the ability to optimize operations and improve customer satisfaction.
What We Offer:
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
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