Multi Outlet Manager

2 months ago


Singapore TWELVE CUPCAKES PTE. LTD. Full time
Roles & Responsibilities

DUTIES & RESPONSIBILITIES

· Ensure the smooth running and operations of the outlets

· Oversee new outlet setups and closure of existing outlets

· Conduct orientation and training

· Motivate and train outlet managers, supervisors, and counter staff to be efficient and team-players

· Facilitate compliance with legislative and regulatory requirements

· Foster service innovation

· Identify and establish internal and external stakeholder relationships

· Implement loss/risk prevention

· Lead team with service vision and to implement change

· Manage site/outlet and equipment maintenance updates

· Provide information for management decision making

· Provide quality control for service

· Responsible for general operations of all outlets/kiosk

· Manage operational manpower

· Plan, Implement and enforce all operations SOP

· Ad-hoc projects as required


REQUIREMENTS:

· 2 to 3 years’ experience in F&B retail take away concept; confectionary preferred

· Local Diploma/ Foreign Degree required

· Basic computer literacy including MS Word and Excel

· Action orientated; committed and reliable

· Takes initiative to solve issues or offer alternatives


Tell employers what skills you have

Leadership
Quality Control
Service Innovation
Inventory
Management Decision Making
MS Word
Equipment Maintenance
Compliance
Cashiering
Excel
Customer Satisfaction
Prevention
Regulatory Requirements
Customer Service
Scheduling
Computer Literacy
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