Building Unforgettable Guest Experiences

2 weeks ago

Singapore beBeeExceptional Full time $3,000 - $5,000
Guest Relations Professional

Tanjong Beach Club is seeking a skilled Guest Relations professional to join their team. This role is integral to the guest experience and sets the scene for unparalleled service and experiences.


Main Responsibilities
  • Manage reservations through phone calls, emails, and other forms of communication to ensure seamless guest experiences.
  • Ensure no overlapped reservations and tables are ready before guests arrive to provide a smooth welcome.
  • Respond promptly to any guest enquiries and requests to address their needs in a timely manner.
  • Welcome every guest warmly and address them by name, recognizing special occasions mentioned and passing on the information to the team to personalize their experience.
  • Assign guests to designated seats as per seating plan to optimize guest satisfaction.
  • Take initiative to check on guests regularly to ensure their needs are met and provide exceptional service.
  • Request feedback from guests and relay it to the manager on duty to drive continuous improvement.
  • Assist in building and maintaining a strong guest profile database, keeping the information updated regularly to enhance guest experiences.
  • Engage with guests in the profile database whenever there are changes in the menu, special promotions, events, or birthdays to foster meaningful relationships.

Requirements
  • Eager to grow and take on new challenges.
  • Passionate about people and delivering exceptional food and service experiences.
  • Lead with empathy and kindness, while maintaining firmness when necessary.
  • Pursue continuous improvement and strive for excellence in all aspects of work.
  • Own outcomes and drive solutions to meet guest expectations.

What We Offer
  • A dynamic and fun-loving service team environment.
  • 5 day work week with direct transport to restaurant from Harbourfront MRT.
  • Amazing daily views of Singapore's most idyllic stretch of beach.
  • An excellent team culture and defined career growth plan to develop yourself.

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