Director of Professional Services APAC
5 days ago
We are seeking a highly skilled and experienced Sr Director of Professional Services APAC to join our team at HERE Technologies. The successful candidate will be responsible for managing the PS revenue/profitability targets (P&L) in the region, aligning directly with the Sales SVP/GM and the VP, Global Professional Services. The role is a leadership position that requires a strong background in solution selling, customer relationship management, and project delivery. The ideal candidate will have a proven track record of success in managing and growing professional services teams, as well as a strong understanding of the APAC market. The role will involve leading a highly focused team of specialized experts across APAC, working closely with Sales, Professional Services, Product, Customer Success, and Delivery teams to deliver innovative professional services to customers. The successful candidate will be a trusted advisor, developing and selling innovative solutions that address customer pain points and achieve desired business outcomes. The role will also involve contributing to, promoting, and growing new portfolio additions, including managed services and educational services, as well as managing customer relationships and ensuring satisfaction with delivery of services.
Key Responsibilities
- Manage all aspects of APAC professional services business including revenue, pipeline, bookings, profitability, utilization and customer satisfaction
- Lead and oversee the professional services team, including recruitment, training, development and performance management
- Develop a strong competency and staying up-to-date on HERE products and services offerings and related technologies
- Become a trusted advisor by developing and selling innovative solutions that address customer pain points and achieve desired business outcomes
- Conduct PS led customer interactions to promote and sell current services portfolio including, advisory/consulting, implementation and data services
- Contribute to, promote and grow new portfolio additions, including managed services and educational services
- Manage customer relationships and ensure satisfaction with delivery of services
- Develop and execute on strategies to grow the professional services business and increase revenue
- Interface closely with PS Operations and Resource Managers to secure and prioritize resources
- Work closely with Sales teams to identify new business opportunities to accelerate market uptake of HERE products and services
- Cultivate business in target markets including India, Japan, Korea, Oceania, SEA and expansion into China
- Play an important role in the HERE APAC Leadership Team, working closely with the GM, sub-regional leaders and supporting functions
- Collaborate with other regional leaders and global teams on new portfolio offerings, best practices, knowledge sharing and project execution
- Communicate regularly with VP, Global Professional Services on key performance indicators, management related topics, and customer opportunities and project
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