Regional Director of Customer Support Services
4 days ago
We are seeking a highly experienced and skilled Regional Director of Customer Support Services to lead our team in APAC. This is an exciting opportunity to join Airbus, a world-leading aerospace company, and make a significant impact on our customers' experience.
Job Summary
The Regional Director of Customer Support Services will be responsible for developing and executing customer support strategies that drive customer satisfaction and loyalty in the APAC region. The successful candidate will have a proven track record of leading high-performing teams, building strong relationships with customers, and driving business growth.
Key Responsibilities- Lead the development and execution of customer support strategies across the APAC region
- Build and maintain strong relationships with key customers and stakeholders
- Develop and implement processes to measure and improve customer satisfaction
- Drive business growth through effective customer support and service delivery
- Manage and develop a high-performing team of customer support professionals
To be successful in this role, you will need:
- A degree in an aeronautical-related discipline or business
- At least 10 years' experience in customer support, service delivery, or a related field
- Proven leadership skills and ability to manage a high-performing team
- Strong communication and interpersonal skills
- Ability to build and maintain strong relationships with customers and stakeholders
- Results-oriented and able to work under pressure
We offer a competitive salary package, including a base salary of $120,000 per annum, plus bonuses and benefits. You will also have access to ongoing training and development opportunities, as well as the chance to work with a dynamic and innovative team.
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