Senior director, service implementation

2 days ago

Singapore This Is An IT Support Group Full time

We are looking for a Senior Director for the APAC region to join our Library Software Professional Services Team. This is an amazing opportunity to work on Clarivate Library Software like Alma, Primo, Polaris, Vega. The Senior Director will have approximately 3 direct reports with a whole team size of about 20 people, and is reporting to the VP of Service Implementation (based in the US).The Senior Director is responsible for all aspects of Professional Services Implementation delivery to Clarivate Library Software Group customers throughout the APAC region. This role is responsible for meeting operational and financial targets that contribute to the company’s business goals through effective management of resources and successful customer outcomes. The Senior Director works in cooperation with peers in other geographical regions, shared services teams, and other stakeholders to define policies, procedures, and methodologies as part of the Global Services Implementation organization.About You – Experience, Education, Skills, and AccomplishmentsExceptional leadership, communication, strategic thinking, and a track record of building high-performing teams.
Transformational leader, taking the business to the next level through disruptive thinking and innovation with the ability to navigate frequent change and ambiguity.
At least 10 years of management and leadership experience in a similar capacity.
Experience working in a commercial environment and APAC role.
Experience working in a related field including customer service, library services, higher education technology, or other technical services.
Experience working in a matrix organization, with colleagues from sales, product management/development, support, and other roles.
Excellent oral and written communication skills, including the ability to communicate effectively and appropriately at all levels of an organization.
Strong work ethic, teamwork skills, and ability to be self-directed and resourceful.
Customer service focused with a commitment to quality, responsibility, and high work standards.
Strong organizational skills with the ability to prioritize in a fast-paced, dynamic work environment.
Fluency in English.It would be great if you also have...Previous experience working with Ex Libris and/or Innovative products, services, and customers.
Extensive services implementation experience in leading enterprise engagements.
Master’s degree in library/information science or related technical or business field.
Fluency in another APAC language in addition to English.What will you be doing in this role?Lead a team of professionals responsible for delivering Ex Libris and Innovative product services to customers throughout the APAC, including initial implementation and post-implementation services.
Plan, monitor, and manage resource capacity and services forecast.
Drive performance and achieve operational and financial targets that contribute to the company’s business goals through effective management of resources and successful customer outcomes.
Work in cooperation with peers in other geographical regions, shared services teams, and other stakeholders to define policies, procedures, and methodologies as part of the Global Professional Services organization.
Lead and participate in initiatives to identify and implement process improvements in support of Global and APAC Services business.
Work closely with colleagues in sales, product, support, and other teams as part of a matrix organization.
Represent the APAC Clarivate Library Software Group Professional Services organization internally and externally.
Act as a point of escalation for customer engagement matters, handle complex problems, and reach optimal outcomes.
Identify and address opportunities for strategic growth and improvements.About The TeamThe APAC Service Implementation team consists of about 20 people, located in different APAC countries, and is responsible for all aspects of professional services delivery to Clarivate Library Software Group customers throughout the APAC region.Service Implementation teams in Clarivate are experts in product and project implementations. We enable our customers to get the maximum value out of Clarivate software products and reach their business goals, accompanied by our expert advice, training, managed services, and support.We provide world-class services by consistently meeting customer satisfaction while continuously improving our organizational efficiency.Hours of WorkThis is a full-time position, based in Singapore, primarily working core business hours in the Singapore time zone, with flexibility to adjust to various global time zones as needed.This is a hybrid position working in the office up to 3 days a week.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.#J-18808-Ljbffr

  • Senior director, service implementation

    1 week ago

    Singapore This Is An IT Support Group Full time

    We are looking for a Senior Director for the APAC region to join our Library Software Professional Services Team. This is an amazing opportunity to work on Clarivate Library Software like Alma, Primo, Polaris, Vega. The Senior Director will have approximately 3 direct reports with a whole team size of about 20 people, and is reporting to the VP of Service...

  • Senior Director, Service Implementation

    2 months ago

    Singapore CLARIVATE ANALYTICS (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a Senior Director for APAC region to join our Library Software Professional Services Team. This is an amazing opportunity to work on Clarivate Library Software like Alma, Primo, Polaris, Vega… The Senior Director will have approximately 3 direct reports with a whole team size about 20 people, and is reporting to...

  • Chief implementation director

    4 days ago

    Singapore PSA International Full time

    Job Title: Chief Implementation Director Salary: SGD 120,000 - SGD 180,000 per annum. We are seeking a highly skilled and experienced Chief Implementation Director to lead complex project implementations for Softgridinc Pte Ltd in the Singapore CBD Financial Area. The ideal candidate will have a strong background in overseeing projects, engaging with both...

  • Chief implementation director

    2 days ago

    Singapore PSA International Full time

    Job Title: Chief Implementation DirectorSalary: SGD 120,000 - SGD 180,000 per annum. We are seeking a highly skilled and experienced Chief Implementation Director to lead complex project implementations for Softgridinc Pte Ltd in the Singapore CBD Financial Area. The ideal candidate will have a strong background in overseeing projects, engaging with both...

  • Senior project director

    2 weeks ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Senior Project Director / IT Enterprise Director Job Description & Requirements Our esteem client is looking for an Senior Project Director / IT Enterprise Director. The Senior Project Director / IT Enterprise Director must be trained and certified. He/ She must be able to deliver IT Enteprise Projects. The incumbent must be good in managing Project...

  • Senior Business Development Director

    3 weeks ago

    Singapore A&S PROCESS SERVICE PTE. LTD. Full time

    Job Title: Senior Business Development DirectorCompany: A&S Process Service PTE. LTD.Job Summary:As a key member of our team, the Senior Business Development Director will be responsible for driving business growth and expansion initiatives within the construction sector across China and key Asian markets. This strategic leadership role requires a seasoned...

  • APAC Senior Services Director

    6 days ago

    Singapore NetApp Full time

    Job Title: APAC Senior Services DirectorWe are seeking a highly skilled and experienced APAC Senior Services Director to lead our Professional Services organization in driving strategic growth of NetApp products through sales and delivery of services.Job Summary:The successful candidate will be responsible for managing the organization, enabling strategic...

  • IT Director

    3 weeks ago

    Singapore LUMINARY SERVICE PTE. LTD. Full time

    LUMINARY SERVICE PTE. LTD. IT Director Job DescriptionKey Responsibilities:Strategic IT PlanningDevelop IT strategies aligned with the organization's goals and objectives, encompassing technology needs, emerging technologies, and long-term plans for IT infrastructure and systems.Identify and evaluate emerging technologies to inform strategic...

  • Implementation Director

    3 weeks ago

    Singapore MOLOCO SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Impact You'll Be Contributing to Moloco:The Implementation Director onboards and scales accounts during their crucial first 90 days. As an Implementation Director you will work closely with the sales team to ensure a smooth handover from sales, build outstanding client relationships, and sustainably scale new accounts before...

  • (senior) assistant director, capability implementation 3

    2 weeks ago

    Singapore NCS National Council Of Social Service Full time

    What the role is: The Head of Department for the Volunteerism Strategy Team will be responsible for developing, implementing, and overseeing the organization’s volunteerism strategy. This role requires a strategic thinker with a passion for community service, strong leadership skills, and the ability to collaborate across various departments and multiple...

  • Senior Project Director

    2 months ago

    Singapore STAR CAREER CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesSenior Project Director / IT Enterprise DirectorJob Description & RequirementsOur esteem client is looking for an Senior Project Director / IT Enterprise Director.The Senior Project Director / IT Enterprise Director must be trained and certified. He/ She must be able to deliver IT Enteprise Projects. The incumbent must be good in...

  • Senior manager/assistant director/senior assistant director

    3 weeks ago

    Singapore Agency For Science, Technology And Research Full time

    Senior Manager/Assistant Director/Senior Assistant Director, SRTT CID, RAM Research Office We are recruiting a Senior Manager/ Assistant Director / Senior Assistant Director to join its multistakeholder team to manage and support the execution of A*STAR's Strategic Research and Translational Thrust (SRTT) as part of Central Initiative Directorate (CID)....

  • Senior Corporate Services Director

    3 days ago

    Singapore BoardRoom Limited Full time

    About the Role This is an exciting opportunity to join BoardRoom Limited as a Senior Corporate Services Director. In this role, you will be responsible for managing a team of professionals and overseeing the daily operations of corporate secretarial services. Salary Range: SGD 150,000 - 200,000 per annum Job Description: Manage a team of corporate...

  • Senior manager/assistant director/senior assistant director

    2 days ago

    Singapore Agency For Science, Technology And Research Full time

    Senior Manager/Assistant Director/Senior Assistant Director, SRTT CID, RAM Research OfficeWe are recruiting a Senior Manager/ Assistant Director/Senior Assistant Director to join its multistakeholder team to manage and support the execution of A*STAR's Strategic Research and Translational Thrust (SRTT) as part of Central Initiative Directorate (CID)....

  • Senior APAC Professional Services Director

    4 days ago

    Singapore OpenText Full time

    About the RoleWe are seeking an experienced Senior APAC Professional Services Director to lead the implementation of projects for OpenText software solutions in the Asia Pacific Region.Job Description:Lead the delivery of revenue and margin targets in Asia PacificProvide strategic vision and implementation of that vision for the project management of...

  • Client services director

    2 weeks ago

    Singapore JTC Group Full time

    Oversee the effective management of a globally based team in line with the outcomes of the Christmas tree model, ensuring a professional and comprehensive full range of services for an extensive and diverse portfolio of clients in the funds industry. MAIN RESPONSIBILITIES AND DUTIES Grow the Singapore client base by active business development and sales...

  • Food service operation director

    2 weeks ago

    Singapore GYU-KAKU SINGAPORE PTE. LTD. Full time

    BETA You can view this job in GYU-KAKU SINGAPORE PTE. LTD. Food Service Operation Director MCF-2024-1543943 HIGH STREET PLAZA, 77 HIGH STREET 179433 Permanent, Full Time Senior Management 15 years exp F&B $4,500 to $7,500 Monthly 9 applications Posted 18 Oct 2024 Closed on 01 Nov 2024 Our philosophy “Kando Sozo” ensures and expose you to our...

  • Senior sap consultant

    1 day ago

    Singapore Lawton Senior Living Full time

    We are representing our client, a European IT Consultancy company, in searching for a Senior SAP MM to compliment their existing team.Responsibilities:Involvement in the full project cycle from Requirements Gathering, Gap Analysis, Design, Configuration, Development, Delivery, and Maintenance/Support of SAP MM modules.Develop functional specifications, and...

  • Senior Director of Luxury Automotive Service Management

    4 days ago

    Singapore Porsche Singapore Pte. Ltd. Full time

    Job SummaryWe are seeking a highly experienced Senior Director of Luxury Automotive Service Management to lead our aftersales business strategy, management, and operations in Singapore.

  • Food service operation director

    2 weeks ago

    Singapore GYU-KAKU SINGAPORE PTE. LTD. Full time

    BETA You can view this job in GYU-KAKU SINGAPORE PTE. LTD. Food Service Operation Director MCF-2024-1543943 HIGH STREET PLAZA, 77 HIGH STREET 179433 Permanent, Full Time Senior Management 15 years exp F&B $4,500 to $7,500 Monthly 9 applications Posted 18 Oct 2024 Closed on 01 Nov 2024 Our philosophy “Kando Sozo” ensures and expose you to our...