Sr director, professional services

2 months ago

Singapore NetApp, Inc. Full time

Job Summary As Senior Director of Professional Services, you will lead all aspects of the APAC Professional Services organization. As a key member of the Senior Worldwide Professional Services Management team, you ensure that it remains extremely focused on enabling strategic growth of the Net App products through the sales and delivery of Professional Services. Critical outcomes include the achievement of financial performance, understanding and meeting customer requirements, building long-term relationships, and achieving high levels of customer satisfaction. You work closely with the APAC geo Sales and Solutions Engineering teams, Portfolio teams, and operations teams to drive total customer satisfaction, services business enhancements and growth, as well as financial management of the services business. This position requires a dynamic, hard-working and ambitious individual, with excellent communication skills. Individuals will possess strong leadership and interpersonal skills and have experience driving business growth in partnership with field sales organizations. Key strengths also include managing and evolving professional services consulting practices. Responsibilities: Manage the organization responsible for selling and delivering Net App solutions within the geo including staff, partners, budget and technical commitments, and productivity targets. Team with Net App Sales leadership to position, sell and deliver services and develop business within APAC. Function as the Senior PS resource for all customer-facing meetings and support the partner ecosystem in APAC. Drive local and corporate best practices throughout APAC to ensure consistent, high quality and repeatable solutions. Contribute to the planning and budget process as it relates to planning, goal attainment, expense management, and revenue recognition. Manage, track, and forecast financial targets and provide reporting and submission of financial data to support corporate actions. Evangelize the Service portfolio offerings across the APAC team, align WWPS offerings to Net App’s Key Solutions and GTM strategies. Leverage a consistent message and method for planning and delivery of PS engagements to customers and partners. Lead and/or contribute to the revisions of presentation materials for both corporate and APAC specific documents. Work with Corporate groups on enhancements of deliverables, processes, and operational solutions. Job Requirements: A minimum of 15 years in a field-based senior services management position with broad exposure to a variety of technologies/concepts and management in a distributed environment. Experience partnering with Sales Organizations to drive business growth with Service Solutions. Excellent verbal and written communications skills as well as presentation, customer, business, and negotiation skills. Experience in managing and enhancing a world-class professional service organization. Extensive experience in building a Professional Services and/or Managed Services consulting practice. Senior management experience with consulting business management, data center solutions, storage solutions, cloud, security, automation, and data protection. Experience in business development, customer management, partner management, operations, and project management. Recurring review and approval of legal and delivery documents ensuring organizational compliance with sales and operations policies. Reporting requirements include weekly performance reports to Sales peers, monthly Forecast of bookings and revenue recognition (commits and upside), and monthly business reviews (both direct team and sales reports). This level of manager successfully manages directors and senior-level managers. This individual provides strategy and direction for and across major functional areas of the business based on in-depth knowledge of the functional areas, business strategies, and company goals. The scope of responsibility for this person includes promoting new ideas and innovative concepts which have a long-term effect on the company’s success. The focus is on translating functional strategies into operational plans and priorities. This individual manages and owns a major segment of work within a broad functional area or geographic region with full responsibility for directing and controlling activities with outcomes. May participate in building a budget plan and is accountable for managing the assigned budget plan. #J-18808-Ljbffr

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