Lead Service Delivery Excellence Manager

2 weeks ago


Singapore beBeeQuality Full time $78,750 - $142,500
Service Delivery Excellence Lead

This is a challenging role that requires driving operational excellence through systematic monitoring of performance and stakeholder management with the Service Delivery Operations (SDO) team.

Main Responsibilities:
  • Monitor, track and measure service key performance indicators (KPIs) through real-time dashboards and regular reporting
  • Analyse performance data to identify trends and improvement areas
  • Prepare actionable reports with recommendations and flag performance abnormalities to stakeholders
Key Skills and Qualifications:
  • Operational analysis and reporting capabilities
  • Experience in performance monitoring/analysis and process improvement projects
  • Proficiency in MS Office (i.e., Excel, Outlook, PowerPoint, Word)
  • Strong analytical and problem-solving skills
  • Excellent stakeholder management abilities
  • Clear communication skills and proactive work approach

The ideal candidate will have 3-5 years' experience in service operations, quality management, and/or strategy related fields.



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