Service Delivery Lead

3 days ago

Singapore beBeeAssistive Full time $80,000 - $140,000
Key Responsibilities

The Service Delivery Lead oversees the planning, execution, and management of therapy and assistive technology services to meet strategic objectives.

  1. Develop and implement strategies to achieve service excellence and organisational goals.
  2. Lead service design, delivery, and evaluation in collaboration with internal teams and external partner organisations.
  3. Manage contract preparation, service agreements, and partnership renewals including conducting biannual/annual reviews with service partners.

People and Team Development

The Service Delivery Lead is responsible for developing a multidisciplinary team, including therapists, AT specialists, and administrative staff.

  1. Develop and lead a multidisciplinary team, including therapists, AT specialists, and administrative staff.
  2. Provide supervision, coaching, and performance management, including appraisals, career development, and staff development plans.

Administrative Oversight and Reporting

The Service Delivery Lead establishes and maintains administrative and operating policies to support efficient service delivery and good governance.

  1. Establish and maintain administrative and operating policies to support efficient service delivery and good governance.
  2. Manage data collection systems to ensure accuracy and completeness for reporting purposes.

Stakeholder and Client Engagement

The Service Delivery Lead serves as a primary liaison with partner organisations, stakeholders, and clients.

  1. Serve as a primary liaison with partner organisations, stakeholders, and clients.
Required Skills and Qualifications

The Service Delivery Lead requires a university degree in a relevant field and minimum 5 years of experience in programme management or service delivery within the healthcare sector.

  1. University degree in a relevant field (e.g., Allied Health, Assistive Technology, Social Work, Rehabilitation Sciences, Public Health, or related disciplines).
  2. Minimum 5 years of experience in programme management or service delivery within the healthcare sector, including experience working with persons with disabilities.

Additional requirements include strong interest in assistive technology, proven experience leading multidisciplinary teams, and experience in audit preparation and compliance.

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