
Service Delivery Lead
3 days ago
We are seeking an experienced Service Delivery Lead to join our team.
This role will involve leading a team of incident managers, problem managers, and change managers. As a service delivery lead, you will be responsible for ensuring timely recovery of services during major incidents.
- You will be the primary point of contact for all IT systems and stakeholders during major incidents.
- You will collaborate with internal teams to restore services and perform root cause analysis.
- You will oversee the problem management process and ensure that incident and problem tickets are closed within agreed SLAs.
- Bachelor's Degree in Computer Science or related field with at least 10 years of experience.
- Familiarity with ITIL framework and methodologies.
- Demonstrable experience interacting with senior management.
- Able to manage multiple priorities and welcome new challenges.
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