IT Service Delivery Lead

1 week ago

Singapore Michael Page Full time

Join to apply for the IT Service Delivery Lead role at Michael Page

Join to apply for the IT Service Delivery Lead role at Michael Page

  • Global exposure and opportunities to work on cross-border projects
  • Offers exposure to diverse projects and technologies

    • Global exposure and opportunities to work on cross-border projects
    • Offers exposure to diverse projects and technologies

    About Our Client
    Our client is a global MNC energy company and headquartered in Singapore.
    Job Description
    • Deliver and manage IT services based on the service catalogue, ensuring timely solutions and project completion aligned with yearly plans and SLAs.
    • Monitor IT service management processes, act as problem owner when needed, and advise management on service improvements and innovations to enhance customer satisfaction.
    • Lead the team by setting performance targets, developing skills, providing guidance, and fostering growth through training and feedback.
    • Build and maintain strong relationships with business stakeholders, end users, suppliers, and partners to optimize service delivery and stay aligned with business needs.
    • Oversee contract finances, implement sourcing strategies, control budgets, and identify cost-saving opportunities.

    The Successful Applicant
    • Bachelor's degree in IT or equivalent experience.
    • At least five years' experience working in IT service delivery.
    • Strong track record of consistently delivering IT services with a focus on continuous improvement.
    • Ability to build and maintain relationships with business stakeholders and end users to ensure excellent service delivery and customer satisfaction.
    • Relevant certifications such as ITIL Foundation, Lean Six Sigma, Microsoft Workplace, and leadership training are preferred.

    What's On Offer
    As a growing firm with a tightly-knit team, the successful candidate will get the chance to contribute to a highly performing team while having the autonomy to make certain decisions for the team.
    Contact: Winson Low (Lic No: R22106039/ EA no: 18C9065)
    Quote job ref: JN-082025-6805667
    Michael Page International Pte Limited, company number 199804751N (including Page Executive (53295516A) and Page Personnel Recruitment Pte Ltd (Registration Number: 201736642C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.
    • Industries Oil and Gas, Mining, and Wholesale Furniture and Home Furnishings

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