Excellence in Quality and Customer Service

Quality Assurance and Contact Centre Excellence The role of a Quality Assurance specialist in our Contact Centre is to ensure that all processes meet organisational standards and guidelines. Responsibilities include monitoring and evaluating the quality of channel operations, conducting regular audits, preparing quality reports and recommending...

Job SummaryAs a key member of our organization, you will play a pivotal role in driving exceptional customer experience. Your responsibilities will involve coaching and assisting customer service professionals to identify customer needs, foster business growth, and deliver outstanding customer service.Key Responsibilities:Review, edit, and recommend...

Job OpportunityThis is a key role focused on delivering exceptional customer experiences through quality assurance and service excellence.Key ResponsibilitiesEnsure customer satisfaction by adhering to quality, compliance, and service standards.Promote ongoing improvement and proactively address quality issues to guarantee product excellence.Collaborate...

**Job Title:** Excellence in Quality and Customer ServiceJob DescriptionThe primary role of a Quality Assurance specialist is to ensure that all processes meet organisational standards and guidelines.Responsibilities include monitoring and evaluating the quality of channel operations, conducting regular audits, preparing quality reports and recommending...

Manage phone calls and provide responses to all using high-quality services and performance standards - Handle customer complaints and feedback and ensure timely resolution - Maintain accurate records of every customer service ticket and ensure timely follow-up on the requests - Schedule appointments for customers - Communicate and coordinate with all...

**Job Description & Requirements** - Manage phone calls and provide responses to all using high-quality services and performance standards - Handle customer complaints and feedback and ensure timely resolution - Maintain accurate records of every customer service ticket and ensure timely follow-up on the requests - Schedule appointments for customers -...

Job Title: Customer Service Excellence Manager Job Description: This role is responsible for driving service excellence by analyzing and auditing customer service performance standards. The successful candidate will provide training to customer service representatives, analyze data to identify areas of service delivery that did not meet pre-established...

Job DescriptionThe CS Senior Quality Specialist role is responsible for driving overall Global Quality of service performance and improvement plans with OPS stakeholders and Global Support teams.The ideal candidate will have a strong background in quality management, process improvement, and leadership skills. They should be able to provide thought and...

Customer Service ExcellenceAt our company, we are seeking a skilled Customer Service Officer to join our team. This role involves delivering exceptional customer service over the telephone to banking customers.Key Responsibilities:Deliver personalized service to customers on banking products, accounts, and services enquiries.Understand customers' needs and...

Customer Service RepresentativeJob Description:We are seeking a Customer Service Representative to join our team. In this role, you will be responsible for providing quality support to customers through various channels including calls, email, live chat, and walk-in inquiries.Provide exceptional customer service via phone, email, and other communication...