
Excellence in Quality and Customer Experience
4 days ago
**Job Title:** Excellence in Quality and Customer Service
Job DescriptionThe primary role of a Quality Assurance specialist is to ensure that all processes meet organisational standards and guidelines.
- Responsibilities include monitoring and evaluating the quality of channel operations, conducting regular audits, preparing quality reports and recommending improvements.
- Develop and maintain quality control policies, training materials and operational documentation.
- Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
- Provide regular training and guidance to the operations team on quality standards and best practices.
Our company is committed to fostering a workplace that celebrates diversity and promotes inclusion for all.
We are dedicated to providing equal opportunities, removing barriers and creating an environment where everyone feels they truly belong.
Required Skills and QualificationsTo be successful in this role, you will need:
- At least a diploma or equivalent qualification.
- At least one year of quality assurance experience.
- Excellent computer skills, including proficiency in Microsoft Excel.
- Strong interpersonal skills and the ability to work effectively with a diverse team.
Some of the key skills required for this role include:
- Product Knowledge
- Coaching
- Microsoft Excel
- Quality Control
- Quality Assurance
- Interpersonal Skills
- Compliance
- Audits
- Communication Skills
- Customer Satisfaction
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