Customer Experience Excellence Role

5 days ago


Singapore beBeeQuality Full time $50,000 - $70,000
Quality Assurance Specialist

We are seeking a seasoned Quality Assurance Specialist to join our dynamic team.

  • The ideal candidate will have a proven track record of ensuring high-quality standards across all contact centre channels.
  • Responsibilities include conducting regular audits, preparing quality reports, and recommending improvements to enhance efficiency and customer satisfaction.
  • This role also involves developing and maintaining quality control policies, training materials, and operational documentation.
  • Collaboration with team leads is essential in identifying root causes of process inefficiencies and implementing corrective actions.
  • The successful candidate will provide regular training and guidance to the operations team on quality standards and best practices.
Requirements:
  • A relevant diploma or equivalent qualification is necessary for this role.
  • A minimum of one year of quality assurance experience is required.
  • Strong computer literacy, attention to detail, and excellent audit skills are essential.
Our Culture:

We pride ourselves on fostering a diverse and inclusive work environment where every team member feels valued and empowered.



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