Customer Service Manager

3 weeks ago


Singapur, Singapore United Overseas Bank Full time

About United Overseas Bank

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of over 500 branches and offices in 19 countries and territories. Our history spans more than 80 years, guided by our values – Honorable, Enterprising, United and Committed.

About the Department

Our team is responsible for delivering exceptional customer service and experience. We strive to build strong relationships with our customers, providing personalized support and solutions to meet their needs.

Job Responsibilities

We are seeking a highly skilled and experienced professional to join our team as a Customer Service Manager. Key responsibilities include:

  • Leading a team of customer service representatives to deliver exceptional service and experience
  • Developing and implementing strategies to improve customer satisfaction and loyalty
  • Collaborating with cross-functional teams to resolve customer issues and concerns

Job Requirements

To be successful in this role, you will need:

  • Proven experience in customer service management, preferably in a financial services industry
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions


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