Customer Service Manager

1 month ago


Singapur, Singapore Röhlig Singapore Pte Ltd Full time
Job Title: Customer Service Manager

Röhlig Singapore Pte Ltd is seeking a highly skilled Customer Service Manager to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of logistics operations.

Responsibilities:
  • Manage daily customer service responsibilities, including handling a minimum of 100 orders per month for a portfolio of top-tier customers.
  • Act as the primary point of contact for customers, liaising with internal stakeholders and external service providers as needed.
  • Collaborate with the commercial team to ensure all customer accounts are implemented and client requirements are met.
  • Ensure timely and accurate client reporting and communication.
  • Respond to customer inquiries and complaints within 12 hours via phone and email.
  • Develop and maintain client SOPs and ensure client rates are up-to-date for shipments booked.
  • Provide backup support for staff on leave and perform daily tasks as needed.
Requirements:
  • Certificate in Frontline Management (ideal minimum)
  • Intermediate MS Office skills (Excel and Outlook)
  • Cargo wise/order manager experience
  • Minimum 5 years of experience in customer service, pricing, business development, or key account management roles
  • Minimum 2 years of experience leading a team
  • Excellent attention to detail, a can-do attitude, and a friendly team player personality
  • Initiative and a willingness to meet client expectations
  • Ability to build relationships with internal and external stakeholders
  • Excellent interpersonal, organizational, planning, and time management skills
  • Passion for providing great customer service
  • Superior communication and interpersonal skills
  • Ability to manage multiple tasks and deadlines
  • Ability to provide professional consultation and operational support to customers
  • Ability to lead and motivate teams
  • Demonstrated results with accuracy and attention to detail
  • Effective team player
  • High level of written and verbal communication skills
  • Attention to detail with flexibility
What We Offer:
  • Group health insurance
  • 13th month contractual salary
  • Birthday as an extra day off


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