Customer Service Manager

2 months ago


Singapur, Singapore Applied Materials Full time

Job Summary

We are seeking a highly skilled Customer Service Manager to join our team at Applied Materials. As a key member of our organization, you will be responsible for leading our customer service efforts and ensuring that our customers receive the highest level of service and support.

Key Responsibilities

  • Develop and implement customer service strategies to drive business growth and customer satisfaction.
  • Manage a team of customer service representatives to ensure that customer inquiries are handled promptly and efficiently.
  • Collaborate with cross-functional teams to identify and resolve customer issues.
  • Develop and maintain relationships with key customers to understand their needs and preferences.
  • Monitor and analyze customer feedback to identify areas for improvement.

Requirements

  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • 7-10 years of experience in customer service or a related field.
  • Proven track record of success in leading customer service teams and driving business growth.
  • Excellent communication and interpersonal skills.
  • Ability to analyze complex data and make informed decisions.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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