Operational Risk Management Lead for Regional Retail Banking

7 days ago


Singapore DBS Bank Limited Full time
Job Overview

We are seeking a highly skilled and experienced professional to lead the governance framework and controls within retail branch operations across a regional network.

Key Responsibilities
  • Leadership & Strategy: Lead the development and execution of comprehensive governance frameworks for both sales surveillance and branch operations within the retail banking environment.
  • Sales Advisory and Governance: Provide strategic guidance and advisory support to the regional retail sales team, ensuring that sales process, systems, and practices are aligned with regulatory standards and company objectives.
  • Sales Surveillance Governance: Oversee the surveillance of retail banking sales activities to identify and mitigate risks, unethical sales practices, and non-compliance.
  • Branch Operations Controls: Manage operational controls within retail bank branches to ensure compliance with established policies, procedures, and risk management frameworks.
  • Risk & Compliance Management: Collaborate with internal teams (e.g., Compliance, Risk, Internal Audit) to design, implement, and continuously enhance risk management strategies.
  • Performance Monitoring & Reporting: Define key performance indicators (KPIs) for both sales governance and branch operations, and regularly assess performance against these metrics.
  • Policy & Process Development: Develop and review policies, procedures, and controls for both sales surveillance and branch operations.
Requirements
  • Bachelor's degree in Business, Finance, Risk Management, Law, or related field.
  • Minimum of 12-15 years of experience in retail banking, with expertise in both sales governance and branch operations.
  • Strong understanding of retail banking products, services, and branch sales and service processes, as well as in-depth knowledge of regulatory frameworks and operational risk management.
  • Proven experience designing and managing sales surveillance programs, operational controls, and governance frameworks across a retail banking network.

Estimated salary: SGD 250,000 - 350,000 per annum.



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