Operational Risk Management Lead for Regional Retail Banking
7 days ago
We are seeking a highly skilled and experienced professional to lead the governance framework and controls within retail branch operations across a regional network.
Key Responsibilities- Leadership & Strategy: Lead the development and execution of comprehensive governance frameworks for both sales surveillance and branch operations within the retail banking environment.
- Sales Advisory and Governance: Provide strategic guidance and advisory support to the regional retail sales team, ensuring that sales process, systems, and practices are aligned with regulatory standards and company objectives.
- Sales Surveillance Governance: Oversee the surveillance of retail banking sales activities to identify and mitigate risks, unethical sales practices, and non-compliance.
- Branch Operations Controls: Manage operational controls within retail bank branches to ensure compliance with established policies, procedures, and risk management frameworks.
- Risk & Compliance Management: Collaborate with internal teams (e.g., Compliance, Risk, Internal Audit) to design, implement, and continuously enhance risk management strategies.
- Performance Monitoring & Reporting: Define key performance indicators (KPIs) for both sales governance and branch operations, and regularly assess performance against these metrics.
- Policy & Process Development: Develop and review policies, procedures, and controls for both sales surveillance and branch operations.
- Bachelor's degree in Business, Finance, Risk Management, Law, or related field.
- Minimum of 12-15 years of experience in retail banking, with expertise in both sales governance and branch operations.
- Strong understanding of retail banking products, services, and branch sales and service processes, as well as in-depth knowledge of regulatory frameworks and operational risk management.
- Proven experience designing and managing sales surveillance programs, operational controls, and governance frameworks across a retail banking network.
Estimated salary: SGD 250,000 - 350,000 per annum.
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