
Membership Operations Manager
2 weeks ago
The role entails managing daily membership operations, ensuring adequate manpower deployment for peak periods.
Main Responsibilities:- Oversee monthly rosters and manage day-to-day membership operations.
- Recruit part-time/contract staff for peak days and periods, including interns.
- Support membership full-time/contract staff performance appraisal and provide HR-related assistance for operations teams.
- Conduct refresher training sessions for new and existing staff periodically.
- Verify online refund requests and investigate member/guest feedback related to membership operations and staff service delivery.
- Degree in Marketing, Communications, Business, or equivalent.
- 4-5 years of relevant experience in the service/tourism industry.
- Excellent communication and written skills.
- Dynamic team player with a positive attitude.
We're looking for a self-motivated individual who can thrive in a fast-paced environment and meet tight deadlines.
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Membership Operations Manager
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