Membership Operations Manager

2 weeks ago


Singapore beBeeCustomerService Full time $45,000 - $75,000
Membership Operations Role Overview

The role entails managing daily membership operations, ensuring adequate manpower deployment for peak periods.

Main Responsibilities:
  • Oversee monthly rosters and manage day-to-day membership operations.
  • Recruit part-time/contract staff for peak days and periods, including interns.
  • Support membership full-time/contract staff performance appraisal and provide HR-related assistance for operations teams.
  • Conduct refresher training sessions for new and existing staff periodically.
  • Verify online refund requests and investigate member/guest feedback related to membership operations and staff service delivery.
Requirements:
  • Degree in Marketing, Communications, Business, or equivalent.
  • 4-5 years of relevant experience in the service/tourism industry.
  • Excellent communication and written skills.
  • Dynamic team player with a positive attitude.

We're looking for a self-motivated individual who can thrive in a fast-paced environment and meet tight deadlines.



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