Membership Operation

5 days ago

Singapore HICC PTE. LTD. Full time

**Handy for Humans, Perfect for Pets.**

HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally.

**Role Overview**

We are seeking a **Membership Management Role**to design, launch, and manage the **HICC Pet Club**membership system in Singapore. This role manages both online (Shopify, EDM, CRM) and offline (showroom, community, events) initiatives, ensuring member experience, stronger engagement, higher retention, and measurable business growth for HICC Pet Club.

**This role is based in Singapore at the HICC PET Marina One Showroom**with working hours from 10:30am to 7:30 pm.

**Key Responsibilities**

**Membership Program Acquisition & Operations**
- Design and implement the HICC Pet Club membership program, covering acquisition, engagement, and retention.
- Implement lifecycle marketing strategies, and segment customer database for personalized marketing.
- Rethink and shape the membership experience and product & service offering, grounded in data, insights, and user needs.
- Ensure members feel valued through customer service excellence, handle feedback and optimize the membership journey.

**Community Building, Engagement & Growth**
- Build strong ties with Singapore’s pet parent community via Shopify CRM, events, exhibitions, key opinion customers, pet groups partners.
- Support showroom events, grooming workshops, and lifestyle gatherings.
- Collaborate with Shopify, marketing, and showroom teams to promote online-to-offline integration (e.g., customers purchasing membership cards online and redeeming products & services offline).
- Leverage referral programs to boost member acquisition and brand advocacy.

**Oversee the Sales & Marketing Integration**
- Execute the Shopify operation to increase revenue share from members; Grow member average order value; drive repurchase rates
- Increase showroom footfall through targeted EDM campaigns, and showroom activities
- Encourage pet owner engagement and provide content assets to the Marketing Manager, such as UGC, event highlights, member stories

**Key Requirements**

**Education & Experience**
- Bachelor’s degree in Marketing, Business, Communications, or related field.
- At least 3 years of experience in loyalty marketing & membership operation. (preferably in consumer goods, lifestyle, or pet industry).
- Experience in managing both online (Shopify, EDM, CRM tools) and offline (events, showroom activations, community building) initiatives.

**Skills & Competencies**
- Strong understanding of **customer lifecycle management**and how to improve repeat purchase rate, AOV, and retention.
- Hands-on experience with **EDM**(such as Hubspot, Klaviyo) **, CRM platforms**, and data-driven marketing.
- Event planning and community management skills; comfortable hosting/organizing workshops, lifestyle gatherings, and grooming courses.

**Mindset & Personality**
- Results-oriented with strong sense of ownership.
- Passionate about pets and lifestyle branding, with ability to connect with Singapore pet community.
- Creative, proactive, comfortable working in a fast-growing startup environment.

  • Membership Operations Lead

    7 days ago

    Singapore beBeeLeadership Full time $30,000 - $50,000

    Membership Operations LeadWe are seeking a dynamic and detail-oriented Membership Operations Lead to oversee the daily operations of our membership programs.Key Responsibilities:Manage the overall effectiveness of membership operations, ensuring seamless delivery of services to members.Cover Membership operations as needed due to manpower shortages,...

  • Membership Operation

    1 week ago

    Singapore Hicc Full time $80,000 - $120,000 per year

    Handy for Humans, Perfect for Pets.HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally.Role OverviewWe are seeking a...

  • Membership Operation

    18 hours ago

    Singapore HICC PTE. LTD. Full time

    Handy for Humans, Perfect for Pets. HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally. Role Overview We are seeking a...

  • Membership Operations Leader

    2 weeks ago

    Singapore beBeeMemberExperience Full time $45,000 - $65,000

    Job TitleBe the key to unlocking a dynamic career in operations management. As an Assistant Manager, Membership Operations, you will be responsible for overseeing daily membership operations, ensuring seamless delivery of services and experiences to our valued members and guests.About the RoleThis is an exciting opportunity to join our team as we embark on a...

  • Membership Operations Manager

    1 week ago

    Singapore beBeeOperations Full time $60,000 - $90,000

    Job Title: Membership Operations ExecutiveWe are seeking a highly skilled and motivated individual to join our team as a Membership Operations Executive. As a key member of our operations team, you will be responsible for managing the day-to-day activities of our membership operations.Main Responsibilities:Membership Operations Management: Oversee the daily...

  • Membership Operation

    17 hours ago

    Singapore HICC PTE. LTD. Full time

    Handy for Humans, Perfect for Pets. HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally.Role Overview We are seeking a...

  • Membership Operations Manager

    2 weeks ago

    Singapore beBeeMembership Full time $60,000 - $80,000

    Membership Operations ProfessionalWe are seeking a highly skilled and experienced Membership Operations Professional to join our team. As a key member of our operations staff, you will be responsible for ensuring the smooth day-to-day operation of our membership services.Key Responsibilities:Daily Operations: Oversee the daily management of membership...

  • Membership Operations Manager

    2 weeks ago

    Singapore beBeeMembership Full time $80,000 - $100,000

    Mandai Wildlife Group is the steward of a unique wildlife and nature destination in Singapore.Key ResponsibilitiesOverall responsibility for daily Membership Operations.Cover Membership operations as MEC IC, if necessary, due to manpower shortage.Oversight of monthly roster to ensure sufficient manpower deployment for daily operations, especially during...

  • Membership Operations Manager

    2 weeks ago

    Singapore beBeeCustomerService Full time $45,000 - $75,000

    Membership Operations Role OverviewThe role entails managing daily membership operations, ensuring adequate manpower deployment for peak periods.Main Responsibilities:Oversee monthly rosters and manage day-to-day membership operations.Recruit part-time/contract staff for peak days and periods, including interns.Support membership full-time/contract staff...

  • Membership Operations Specialist

    1 week ago

    Singapore beBeeOperations Full time $3,000 - $6,000

    Membership Operations Job SummaryThe Membership Operations role is responsible for managing the day-to-day operations of membership programs, including weekends and public holidays.This includes performing IC duty as per roster plan, assisting with roster planning, managing membership email, ensuring officers check application forms for errors, and managing...