Current jobs related to Membership Operations Leader - Singapore - beBeeMemberExperience
-
Membership Operation
2 weeks ago
Singapore HICC PTE. LTD. Full time**Handy for Humans, Perfect for Pets.** HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally. **Role Overview** We are...
-
Membership Operations Lead
2 weeks ago
Singapore beBeeLeadership Full time $30,000 - $50,000Membership Operations LeadWe are seeking a dynamic and detail-oriented Membership Operations Lead to oversee the daily operations of our membership programs.Key Responsibilities:Manage the overall effectiveness of membership operations, ensuring seamless delivery of services to members.Cover Membership operations as needed due to manpower shortages,...
-
Membership Operation
1 week ago
Singapore HICC PTE. LTD. Full timeHandy for Humans, Perfect for Pets. HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally. Role Overview We are seeking a...
-
Membership Operation
6 days ago
Singapore Hicc Full timeHandy for Humans, Perfect for Pets. HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally. Role Overview We are...
-
Membership Operation
1 week ago
Singapore HICC PTE. LTD. Full timeHandy for Humans, Perfect for Pets. HICC Pet is a leading innovator in pet wellness and grooming products, focusing on health Innovations to help pets have cleaner and comfier lives. Based in Bellevue, Washington, with the APAC Brand Experience Center in Singapore, HICC Pet is rapidly growing and expanding its reach globally.Role Overview We are seeking a...
-
Membership Operations Manager
2 weeks ago
Singapore beBeeOperations Full time $90,000 - $120,000Job Title: Assistant Manager">Job Description:Overall in charge of daily Membership Operations, ensuring seamless delivery of services to members and guests.Cover Membership operations as MEC IC if needed, due to shortage of manpower.Oversee monthly roster and ensure adequate manpower deployment for daily operations, especially during peak hours and public...
-
Membership Operations Manager
2 weeks ago
Singapore beBeeMembership Full time $4,000 - $6,000Job Title: Membership Operations ManagerWe are seeking a highly skilled and experienced Membership Operations Manager to join our team. The successful candidate will be responsible for overseeing daily membership operations, including managing membership sales, customer service, and retention.Key Responsibilities:Manage membership sales and customer...
-
Senior Membership Operations Coordinator
2 weeks ago
Singapore beBeeManager Full time $60,000 - $80,000Membership Operations ManagerThe Membership Operations Manager will be responsible for overseeing the daily operations of the membership program. This includes managing staff, coordinating with other departments, and ensuring that all membership-related tasks are completed efficiently.Key Responsibilities:Oversee daily membership operations and ensure that...
-
Manager (Membership)
1 week ago
Singapore PAS People's Association Full timeSupport the development and implementation of digital solutions to support membership operations, as well as provide membership data insights and recommendations to support any membership initiatives and projects. Support the planning of member engagement initiatives and projects by providing timely membership statistics or data analytics report. **Data...
-
Membership Operations Leadership Role
2 weeks ago
Singapore beBeeManagement Full time $60,000 - $80,000Job Overview\We are seeking a skilled and experienced professional to lead our Membership Operations team.\As an Assistant Manager, you will be responsible for overseeing daily operations, managing staff, and ensuring excellent customer service.\Key Responsibilities:\\Oversee daily Membership Operations, including staffing, customer service, and sales.\Cover...
Membership Operations Leader
3 weeks ago
Be the key to unlocking a dynamic career in operations management. As an Assistant Manager, Membership Operations, you will be responsible for overseeing daily membership operations, ensuring seamless delivery of services and experiences to our valued members and guests.
About the RoleThis is an exciting opportunity to join our team as we embark on a new chapter in our journey to deliver exceptional customer experiences. You will be instrumental in driving business growth, enhancing member engagement, and fostering a positive work environment that encourages collaboration and innovation.
- Overall in charge of daily Membership Operations, including managing teams, resources, and processes to ensure optimal performance.
- Cover Membership operations as MEC IC, if needed, due to shortage of manpower.
- Oversee monthly roster and ensure manpower deployment suffices for daily operations, especially PHs and peak periods.
- Recruit PT/Contract staff for peak days and peak periods, including interns.
- Support Membership FT/Contract staff performance appraisal.
- Assist in HR-related matters for operations team.
- Conduct refresher training sessions for all new and existing staff periodically.
- Assist and conduct onsite and online UAT for new PLUs.
- Act as first verifier in verifying Online Refund Requests.
- Uptake Membership Operation SOPs and recommend changes if required.
- Investigate feedbacks from members/guests received onsite and online pertaining to Membership Operations and staff service deliverance.
- Communicate new membership initiatives and promotions to Membership Operations team through Administrative Instructions or emails, whichever applicable.
- Handle onsite requests/enquiries (e.g. Extension of caretaker voucher, Conversion to annual membership & etc).
- Generate idea of enhancing member or guest experience at Membership & Experiences centres.
- Prepare monthly OT records for checking and update Overtime records in AAS for approval.
- Prepare and submit Return/Void & Service Recovery Report monthly and quarterly for checking.
- Prepare monthly Feedback reports for review.
- Attend promotions/campaigns AI briefings.
- Any other duties as assigned.
